Remote Bilingual CSR (Spanish/English)

Oscar Health Insurance; Northern (KY); Hybrid; USD 28,000 - 29,000; Full time

Benefits offered by this job

Employee benefits

15 days vacation per year

Job summary

Oscar Health is seeking a Bilingual Customer Service Representative to join the Member and Provider Services team. This remote role supports daily customer interactions and back-office tasks, reporting to the Concierge Operations Manager.

It offers $20.00–$21.00 per hour, with potential $1.00 more after bilingual assessment, plus benefits and 15 days of annual vacation. The role requires Spanish-English bilingual proficiency, 1+ year in a high-volume setting, 6+ months in healthcare, and strong

Qualifications

• Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
• 1+ years of experience in a high-volume or customer-focused setting.
• 6+ months of healthcare experience
• High school diploma or GED
• Strong quantitative or analytical skills focused on solving problems
• Experience manipulating and entering accurate data
• Advanced Google Suite or Microsoft Office capabilities

Responsibilities

• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
• Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
• Form working relationships with all partners.
• Support the leadership team by identifying issues through established escalation pathways
• Monitor and track the health of all assigned work-in-progress issues.
• Escalate and resolve issues to ensure appropriate turnaround times
• Participate in process improvement projects
• Comply with all operational, regulatory, and compliance standards relating to member PHI
• Compliance with all applicable laws and regulations
• Other duties as assigned

Skills

Bilingual Spanish/English

Data entry

Google Suite

Microsoft Office

High-volume customer service

Healthcare knowledge

Education

High school diploma or GED

Tools

Google Suite

Microsoft Office

Job description

Oscar Health is seeking a Bilingual Customer Service Representative to join the Member and Provider Services team. This remote role supports daily customer interactions and back-office tasks, reporting to the Concierge Operations Manager.

It offers $20.00–$21.00 per hour, with potential $1.00 more after bilingual assessment, plus benefits and 15 days of annual vacation. The role requires Spanish-English bilingual proficiency, 1+ year in a high-volume setting, 6+ months in healthcare, and strong