Remote Bilingual Customer Service Rep — Spanish/English

Embedded Shishya; Abilene (TX); Remote; USD 26,174 - 28,929; Full time

Job summary

Oscar is seeking a bilingual Customer Service Representative to join the Member and Provider Services team. This remote role supports members and providers, handling daily inquiries and back-office tasks following standard operating procedures.

You will report to the Concierge Operations Manager. The set pay rate is $19.00 per hour, with a potential additional $1.00 per hour after bilingual assessment, plus benefits and 15 days of paid vacation annually.

Qualifications

• Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
• 1+ years of experience in a high-volume or customer-focused setting.
• 6+ months of healthcare experience
• High school diploma or GED

Responsibilities

• Develop a comprehensive understanding of Oscar's processes, procedures, and tools.
• Work with members, brokers, providers, and Oscar vendors through multiple channels as needed.
• Manage an assigned caseload, maintaining service delivery, productivity, and quality standards.
• Form working relationships with all partners and escalate issues per SOPs.
• Monitor and track health of all assigned work-in-progress issues and ensure timely resolutions.

Skills

Bilingual (Spanish/English)

Customer service

Healthcare domain knowledge

Tools

Google Suite

Microsoft Office

Job description

Oscar is seeking a bilingual Customer Service Representative to join the Member and Provider Services team. This remote role supports members and providers, handling daily inquiries and back-office tasks following standard operating procedures.

You will report to the Concierge Operations Manager. The set pay rate is $19.00 per hour, with a potential additional $1.00 per hour after bilingual assessment, plus benefits and 15 days of paid vacation annually.