Remote Bilingual Client Support Specialist

AIL; Charlotte (NC); Remote; USD 45,000 - 90,000; Full time

Job summary

AO Globe Life is seeking motivated professionals to join our remote team in a client-focused role supporting families and individuals across the United States. In this position you will help clients understand and access important benefit programs while building meaningful relationships and providing dependable service.

This 100% remote opportunity offers flexible scheduling, comprehensive onboarding, and ongoing training.

Qualifications

• Strong verbal communication and interpersonal skills.
• Organized, dependable, and comfortable working independently in a remote environment.
• Confidence using video conferencing platforms and digital tools.
• Motivated by service-oriented, purpose-driven work.
• Customer service, sales, or client relations experience is helpful but not required.
• Bilingual English-Spanish or English-Vietnamese communication skills are a plus, but not required.

Responsibilities

• Conduct scheduled virtual consultations with clients using Zoom.
• Identify client needs and guide them through available benefit options.
• Explain coverage details and enrollment steps clearly and professionally.
• Maintain accurate digital records and manage follow-up communication.
• Provide exceptional client service while building long-term relationships.
• Participate in ongoing training sessions and team meetings to strengthen skills.

Skills

Verbal communication

Interpersonal skills

Independent work

Video conferencing

Remote work

Customer service

Job description

AO Globe Life is seeking motivated professionals to join our remote team in a client-focused role supporting families and individuals across the United States. In this position you will help clients understand and access important benefit programs while building meaningful relationships and providing dependable service.

This 100% remote opportunity offers flexible scheduling, comprehensive onboarding, and ongoing training.