Remote Bilingual Call Center Specialist

Community Health Center, Inc; Connecticut; Hybrid; USD 24,000 - 34,000; Part time

Job summary

Moses/Weitzman Health System is hiring a part-time Call Center Specialist to provide high-quality service to staff and patients. The role involves scheduling, transmitting messages to the clinical team, and addressing medication refill inquiries from a remote work setup in the United States.

Requirements include bilingual English/Spanish, an Associate's Degree or Medical Assistant Certification with 1 year of experience, and strong customer service and communication skills.

Qualifications

• Associate's Degree or Medical Assistant Certification + 1 year experience.
• Bilingual English/Spanish required.
• Experience in a Call Center or busy phone system.
• Electronic appointment scheduling experience.
• Strong customer service and communication skills.

Responsibilities

• Schedule appointments and manage message transmissions to the clinical team.
• Answer questions regarding medication refills and patient inquiries.
• Demonstrate excellent data entry and confidentiality.
• Maintain high level of customer service and accuracy while multitasking.

Skills

Bilingual English/Spanish

Customer service

Verbal communication

Multitasking

Problem solving

Education

Associate's Degree

Medical Assistant Certification

Tools

Electronic appointment scheduling

Job description

Moses/Weitzman Health System is hiring a part-time Call Center Specialist to provide high-quality service to staff and patients. The role involves scheduling, transmitting messages to the clinical team, and addressing medication refill inquiries from a remote work setup in the United States.

Requirements include bilingual English/Spanish, an Associate's Degree or Medical Assistant Certification with 1 year of experience, and strong customer service and communication skills.