Remote Bilingual Call Center Rep – Health Assessments

Advantmed; Northern (KY); Hybrid; USD 21,000 - 23,000; Full time

Job summary

Advantmed is seeking a Contact Center Representative for the IHA Scheduling Team. This remote role in the United States requires English/Spanish bilingual proficiency and a Windows 11-capable laptop with reliable internet.

The position offers an hourly rate of $15–$17 with PTO and health benefits, and an opportunity to engage with members to schedule no-cost health assessments. Ideal candidates have 2+ years in a call center, strong communication, multitasking, and sales skills.

Qualifications

• 2+ years of call center experience in a target-driven environment.
• Outbound sales experience is a plus.
• Excellent communication skills with clear diction.
• Good time management and multitasking abilities.
• Willingness to learn and grow inside a fast-paced setting.

Responsibilities

• Handle inbound/outbound calls to schedule health assessment visits.
• Address customer needs, complaints, or service issues.
• Respond clearly with solutions and ensure customers feel supported.
• Practice active listening and confirm information with callers.
• Build trust-based relationships with customers and team members.
• Utilize scripts, databases, and tools effectively and meet call metrics.

Skills

Outgoing personality

Sales oriented

Customer service

Communication skills

Time management

Multitasking

Phone etiquette

Tools

MS Office

Job description

Advantmed is seeking a Contact Center Representative for the IHA Scheduling Team. This remote role in the United States requires English/Spanish bilingual proficiency and a Windows 11-capable laptop with reliable internet.

The position offers an hourly rate of $15–$17 with PTO and health benefits, and an opportunity to engage with members to schedule no-cost health assessments. Ideal candidates have 2+ years in a call center, strong communication, multitasking, and sales skills.