Remote Bilingual Admissions Specialist

Charlie Health; Oregon; Hybrid; USD 54,000 - 60,000; Full time

Job summary

Charlie Health is seeking a high-energy Admissions Specialist to drive patient access to mental health services. You will handle a high volume of inbound and outbound calls, collect essential demographics and treatment histories, and clearly communicate financial options to families.

You’ll maintain Salesforce records and work with teams to hit KPI targets for time-to-admission and satisfaction. The role requires bilingual Spanish/English, a Bachelor’s degree, 1–5 years of sales or admissions

Qualifications

• Must be bilingual in Spanish and English.
• Bachelor's Degree.
• 1–5 years of sales experience; healthcare admissions a plus.
• Proven track record of exceeding targets in sales or admissions.
• Experience with Salesforce.
• Ability to work on a shift-based schedule.
• Familiarity with HIPAA policies is a plus.
• Experience with adolescents/young adults in mental health context is a plus.
• Proficiency in Microsoft Office and Google Suite.

Responsibilities

• Facilitate a high volume of inbound and outbound calls from prospective clients and families.
• Build trust and gather demographics, presenting problems and treatment histories.
• Explain financial policies, payment options, and available financial assistance.
• Maintain meticulous client records via Salesforce including insurance information.
• Coordinate with internal teams to meet KPIs like time-to-admission and client satisfaction.
• Ensure timely coordination with prospective clients to advance them into the program.
• Pitch Charlie Health’s clinical model and services to clients and families.

Skills

Bilingual: Spanish/English

Sales experience

Salesforce

Multitasking

MS Office / Google Suite

HIPAA knowledge

Youth mental health experience

Shift work

Education

Bachelor's Degree

Tools

Salesforce

Job description

Charlie Health is seeking a high-energy Admissions Specialist to drive patient access to mental health services. You will handle a high volume of inbound and outbound calls, collect essential demographics and treatment histories, and clearly communicate financial options to families.

You’ll maintain Salesforce records and work with teams to hit KPI targets for time-to-admission and satisfaction. The role requires bilingual Spanish/English, a Bachelor’s degree, 1–5 years of sales or admissions