Remote BI Analyst - Ops Analytics & Dashboards

Fetch Pet Insurance; United States; Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Lunch provided

401(k) matching

Paid time off

Holidays

Pet insurance discount

Educational assistance

Discount perks

Volunteer time

Referral program

Tuition assistance

Commuter benefits

EAP

Job summary

Fetch Pet Insurance is seeking a Business Intelligence Analyst to join our Operational Analytics team. You will build dashboards, models, and analyses that show how members experience our products and how operations perform.

You’ll collaborate with executives and partner teams across the business to translate questions into actionable insights, using AI tools to accelerate work and improve data quality. Remote-friendly with some NYC hybrid options for eligible candidates.

Qualifications

• 1-3 years of experience in a business intelligence, data analytics, or reporting role.
• Proficiency in SQL for querying and manipulating data.
• Experience building dashboards/reports in a BI tool such as Tableau or Power BI.
• Strong Excel skills
• Solid grounding in basic statistics and ability to translate data into a clear narrative.
• Excellent written and verbal communication skills.

Responsibilities

• Own and maintain Member Experience Analytics reporting, including dashboards tracking member satisfaction, engagement, and journey metrics (NPS/CSAT, contact rate, first-contact resolution, handle time, service level, retention/churn, email engagement).
• Build and maintain Ops Staff Models: forecasting and capacity models (volume forecasts, staffing requirements) for member service and claims teams.
• Field and deliver ad hoc analytics requests from cross-functional partners.
• Partner with stakeholders to translate business questions into clear analytical approaches and deliverables.
• Identify opportunities to streamline recurring reporting and improve data quality and turnaround time.
• Leverage AI tools (e.g. Claude, Gemini, Copilot) for work acceleration and automation.
• Present findings and recommendations to non-technical audiences, including leadership.

Skills

SQL

BI tools

Excel

Statistics

Communication

Education

Bachelor's degree in quantitative field

Tools

Tableau

Power BI

Job description

Fetch Pet Insurance is seeking a Business Intelligence Analyst to join our Operational Analytics team. You will build dashboards, models, and analyses that show how members experience our products and how operations perform.

You’ll collaborate with executives and partner teams across the business to translate questions into actionable insights, using AI tools to accelerate work and improve data quality. Remote-friendly with some NYC hybrid options for eligible candidates.