Remote Benefits Support Pro (Level 2)

Selerix Systems, Inc.; Indianapolis (IN); On-site; USD 45,000 - 60,000; Full time

Job summary

Selerix Systems, Inc. in Plano, TX / Indianapolis, IN / Remote is seeking a Level 2 Benefits Support Representative. You will be the voice employees hear when benefits questions matter most—from enrollment decisions to plan navigation.

You own the work: respond independently, verify information, and escalate with context when needed, while helping colleagues improve through sharing client plan knowledge. We’re looking for 1–3 years in customer service, with a track record of quality and

Qualifications

• 1-3 years in customer service, a call center, or another employee-facing role
• A track record of consistent quality and resolution in a structured service environment
• Prior experience in a Selerix BSC Level 1 role, or equivalent benefits administration/HR services experience, is a plus
• Genuine empathy - you can sit with someone's frustration or confusion and still get them to the right answer
• Clear communication - you translate benefits jargon into plain English, for anyone
• Active listening - you catch what someone actually needs, even when it's not quite what they asked
• Sound judgment - you know when to solve it yourself and when to bring in help

Responsibilities

• Own the employee experience. Handle inbound and outbound calls from open to close - professional, attentive, and focused on what the employee actually needs
• Anticipate, don't just react. Spot the follow-up question an employee hasn't thought to ask yet, and get ahead of it
• Get it right, every time. Verify information before you share it and catch errors before they become problems
• Know when to loop in help. Resolve the majority of contacts on your own and hand off with full context when needed
• Grow your expertise. Build solid working knowledge across health insurance, FSA/HSA, qualifying life events, and enrollment windows
• Make the team better. Share what you're learning to benefit teammates

Skills

Active listening

Empathy

Clear communication

Sound judgment

Verbal communication

Education

High school diploma

Associate's degree

Bachelor's degree

Tools

Selerix enrollment platform

Job description

Selerix Systems, Inc. in Plano, TX / Indianapolis, IN / Remote is seeking a Level 2 Benefits Support Representative. You will be the voice employees hear when benefits questions matter most—from enrollment decisions to plan navigation.

You own the work: respond independently, verify information, and escalate with context when needed, while helping colleagues improve through sharing client plan knowledge. We’re looking for 1–3 years in customer service, with a track record of quality and