Remote Benefits Customer Support Specialist

Navia Benefit Solutions Inc; United States; Remote; USD 20,000 - 29,000; Full time

Job summary

Navia Benefit Solutions Inc is hiring a Participant Services Associate for remote work, handling participant calls and emails with available resources. Training runs across multiple time zones with set daily targets.

Post-training, a schedule between 8a-9p EST, 7a-8p CST, 5a-6p PST is expected and requires open availability. Candidates should have a High School Diploma or GED, some college preferred, and must show patience, attentiveness, and clear communication with a positive attitude.

Qualifications

• High School Diploma or GED required.
• Some college preferred or equivalent experience accepted.
• Patience and attentiveness are essential to understand and resolve participant needs.
• Clear communication skills and a positive attitude are required.
• Ability to work well in a team and adapt to internal processes.

Responsibilities

• Respond to participant inquiries via phone, email, and voicemails within SLA.
• Answer calls within 60 seconds and emails by daily/next business day.
• Navigate multiple internal software programs while troubleshooting issues.
• Deescalate calls and place callers on hold for research tickets.
• Maintain training to become proficient in different plan areas.

Skills

Patience

Attentiveness

Clear communication

Positive attitude

Multitasking

Effective writing

Team player

Education

High School Diploma or GED

Some college

Job description

Navia Benefit Solutions Inc is hiring a Participant Services Associate for remote work, handling participant calls and emails with available resources. Training runs across multiple time zones with set daily targets.

Post-training, a schedule between 8a-9p EST, 7a-8p CST, 5a-6p PST is expected and requires open availability. Candidates should have a High School Diploma or GED, some college preferred, and must show patience, attentiveness, and clear communication with a positive attitude.