Compassionate Health Benefits Associate

CVS Health; Hartford (CT); On-site; USD 23,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid time off

Retirement options

Job summary

CVS Health is seeking a compassionate Customer Service Representative in Hartford, CT. You will care for customers by educating them about their benefits and claims, resolving inquiries, and guiding them to helpful resources.

The role emphasizes empathy, clear communication, and reliability in a fast-paced environment. You will document interactions, collaborate with other departments, and use AI-enabled tools to enhance service quality and satisfaction.

Qualifications

• Demonstrated empathy and effective communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple resources and tasks in a fast-paced environment.

Responsibilities

• Actively listen and advocate for customers, understand their needs and provide guidance.
• Resolve customer inquiries and issues efficiently while documenting all interactions.
• Educate customers about available resources and assist them in navigating their options.
• Anticipate customer needs and provide proactive solutions to enhance satisfaction.
• Collaborate with team members and other departments to address service issues and improve outcomes.
• Document all customer correspondence and maintain confidential records of patient information.
• Utilize AI-enabled tools during training and servicing to improve efficiency and problem-solving.
• Follow CVS/Aetna Code of Conduct.

Skills

Empathy

Communication skills

Problem-solving

Multitasking

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

CVS Health is seeking a compassionate Customer Service Representative in Hartford, CT. You will care for customers by educating them about their benefits and claims, resolving inquiries, and guiding them to helpful resources.

The role emphasizes empathy, clear communication, and reliability in a fast-paced environment. You will document interactions, collaborate with other departments, and use AI-enabled tools to enhance service quality and satisfaction.