Remote Benefits Advisor

AIL; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Weekly incentives

Training & development

Job summary

AIL is seeking a motivated remote advocate to help individuals and families learn about supplemental benefit programs and complete online applications. You’ll handle calls, schedule virtual appointments, and explain coverage options.

The role emphasizes clear communication, organization, and the ability to work independently within a supportive team. Prior customer service experience is a plus, and legal work authorization for the US or Canada is required.

Qualifications

• Excellent verbal and written communication skills.
• Professional, positive and solution-oriented attitude.
• Ability to work independently while contributing to a team.

Responsibilities

• Speak with members through inbound and outbound phone calls.
• Schedule virtual appointments with individuals requesting information.
• Review available benefit and coverage options in a clear, professional manner.
• Assist clients with online applications, forms, and required documentation.
• Maintain accurate and organized client records.
• Follow established company procedures and compliance requirements.
• Participate in ongoing training, coaching, and professional development.

Skills

Verbal & written communication

Positive attitude

Time management

Independence

Video conferencing

Customer service experience

Job description

AIL is seeking a motivated remote advocate to help individuals and families learn about supplemental benefit programs and complete online applications. You’ll handle calls, schedule virtual appointments, and explain coverage options.

The role emphasizes clear communication, organization, and the ability to work independently within a supportive team. Prior customer service experience is a plus, and legal work authorization for the US or Canada is required.