Remote Benefit Administration Manager

Texas-Municipal-Retirement-System; Austin (TX); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible scheduling

Twelve paid holidays

Remote work opportunities

Generous leave program

Job summary

Texas Municipal Retirement System (TMRS) is seeking a Benefit Administration Manager to lead daily operations, mentor a diverse team, and ensure accurate member data and timely service. The role reports to the Director of City and Member Services and emphasizes strong communication, policy execution, and customer-focused leadership.

Public pension experience is a plus. Responsibilities include supervising staff, driving process improvements, and managing major projects while maintaining high

Qualifications

• Bachelor’s degree required with 5 years of progressive experience.
• Minimum 2 years of prior management experience.
• Proven leadership over diverse teams.
• Strong oral and written communication skills.
• Passion for public and customer service.

Responsibilities

• Oversee daily Benefit Administration operations.
• Ensure data accuracy and timely service for members and retirees.
• Lead and coach staff; identify training needs.
• Develop and implement policies, programs, and procedures.
• Manage system/process improvement initiatives.
• Act as project manager on special initiatives.
• Coordinate and resolve escalated customer service issues.

Skills

Leadership

Staff management

Customer service

Communication

Project management

Policy development

Education

Bachelor's degree

Job description

Texas Municipal Retirement System (TMRS) is seeking a Benefit Administration Manager to lead daily operations, mentor a diverse team, and ensure accurate member data and timely service. The role reports to the Director of City and Member Services and emphasizes strong communication, policy execution, and customer-focused leadership.

Public pension experience is a plus. Responsibilities include supervising staff, driving process improvements, and managing major projects while maintaining high