Benefit Administration Analyst

Texas-Municipal-Retirement-System; Austin (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Flexible scheduling

Twelve paid holidays

Remote work opportunities

Generous leave program

Modern office space

Job summary

Texas Municipal Retirement System (TMRS) in Austin, TX seeks a Benefit Administration Analyst to process member transactions and provide counseling to TMRS members, retirees, and beneficiaries. The role ensures accuracy and compliance with TMRS policies while delivering reliable service to internal and external customers.

The analyst reviews applications, calculates benefits, and handles legal documents, contributing to a high-quality benefits program and continuous process improvement.

Qualifications

• High school diploma required.
• 4 years of related experience.
• Excellent oral and written communication skills.
• A passion for public service and customer service.
• Preferred: college degree and experience in public pension or retirement administration.

Responsibilities

• Process member transactions including retirements, refunds, death benefits and account updates.
• Review applications and supporting documentation for completeness, accuracy and eligibility.
• Calculate benefits, contributions, and adjustments in accordance with TMRS rules.
• Review and apply legal documents such as beneficiary updates, POAs, and court orders.
• Maintain accurate records and documentation within TMRS systems.
• Communicate with internal teams and the Member Service Center to address inquiries and processing needs.
• Participate in quality checks, audits, and compliance activities; support training and continuous process improvement.

Skills

Oral and written communication

Customer service

Attention to detail

Education

High school diploma

College degree (preferred)

Job description

Job Title: Benefit Administration AnalystDepartment: Benefit AdministrationReports to: Benefit Administration ManagerTMRS Overview:The Texas Municipal Retirement System (TMRS) is a statewide public retirement system established in 1948 to provide retirement, disability and death benefits to employees and retirees of participating Texas cities. TMRS manages more than $36 billion in assets for more than 900 Texas cities. TMRS offers competitive compensation with medical, dental and vision insurance provided at no cost, flexible scheduling, twelve paid holidays, modern and centrally located office space, a generous leave program, potential for remote work opportunities, and membership in TMRS’ pension plan.Job Summary:Benefit administration is a core TMRS function responsible for processing all member applications and providing counseling and other services to TMRS’ more than 270,000 Members, retirees, and beneficiaries. The Benefit Administration Analyst reports to the Benefit Administration Managers and performs daily processing of member transactions, including retirements, refunds, death benefits, and legal related updates. This role ensures accuracy and compliance with TMRS policies and statutes while providing timely and reliable service to both internal and external customers.Duties/Responsibilities:Process member transactions including retirements, refunds death benefits and account updates.Review applications and supporting documentation for completeness, accuracy and eligibility.Calculate benefits, contributions, and adjustments in accordance with TMRS rules.Research and resolve discrepancies or issues related to member accounts.Review and apply legal documents such as beneficiary updates, POAs, and court orders.Maintain accurate records and documentation within TMRS systems.Communicate with internal teams and the Member Service Center to address member inquiries and processing needs.Participate in quality checks, audits, and compliance activities.Support training efforts and continuous process improvement initiatives,Education, Experience & Skills:High school diploma4 years of related experienceExcellent oral and written communication skills.A passion for public and customer service is a must.Preferred QualificationsCollege degreeExperience in public pension, retirement, or financial services administration.Customer service experience, preferably in benefit administration.Physical Requirements:Sedentary work: Exerting up to 10lbs of force. Ability to safely and successfully perform the essential job functions consistent with federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.