Benefit Administration Manager

Texas-Municipal-Retirement-System; Austin (TX); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible scheduling

Twelve paid holidays

Remote work opportunities

Generous leave program

Job summary

Texas Municipal Retirement System (TMRS) is seeking a Benefit Administration Manager to lead daily operations, mentor a diverse team, and ensure accurate member data and timely service. The role reports to the Director of City and Member Services and emphasizes strong communication, policy execution, and customer-focused leadership.

Public pension experience is a plus. Responsibilities include supervising staff, driving process improvements, and managing major projects while maintaining high

Qualifications

• Bachelor’s degree required with 5 years of progressive experience.
• Minimum 2 years of prior management experience.
• Proven leadership over diverse teams.
• Strong oral and written communication skills.
• Passion for public and customer service.

Responsibilities

• Oversee daily Benefit Administration operations.
• Ensure data accuracy and timely service for members and retirees.
• Lead and coach staff; identify training needs.
• Develop and implement policies, programs, and procedures.
• Manage system/process improvement initiatives.
• Act as project manager on special initiatives.
• Coordinate and resolve escalated customer service issues.

Skills

Leadership

Staff management

Customer service

Communication

Project management

Policy development

Education

Bachelor's degree

Job description

Job Title: Benefit Administration ManagerDepartment: Benefit AdministrationReports to: Director of City and Member ServicesTMRS Overview:The Texas Municipal Retirement System (TMRS) is a statewide public retirement system established in 1948 to provide retirement, disability and death benefits to employees and retirees of participating Texas cities. TMRS manages more than $36 billion in assets for more than 900 Texas cities. TMRS offers competitive compensation with medical, dental and vision insurance provided at no cost, flexible scheduling, twelve paid holidays, modern and centrally located office space, a generous leave program, potential for remote work opportunities, and membership in TMRS’ pension plan.Job Summary:Benefit administration is a TMRS core function and includes processing all member applications and providing counseling and other services to TMRS’ more than 270,000 Members, retirees, and beneficiaries. The Benefit Administration Manager reports to the Director of City and Member Services and is responsible for overseeing daily work activities and ensuring that staff provide accurate information and timely service to both internal and external customers.Duties/Responsibilities:Ensure that Member data and benefit payments are accurate,Manage the Benefit Administration staff to ensure staff provide superior service and consistently evaluate and measure the team’s accuracy and effectiveness.Select and manage department staff and identify training opportunities and provide feedback and coaching to improve performance and skills.Assist with maintaining, communicating, and implementing policies, programs, procedures, and standards for the department.Identify and recommend system and process improvements to enhance operational efficiency.Serve as project manager on assigned special projects as necessary.Coordinate and resolve escalated customer service issues.Education, Experience & Skills:Bachelor’s degree and 5 years of progressively responsible experience, including a minimum of 2 years of prior management experience.Proven ability to provide effective leadership over a broad range of management skills.Experience managing and leading a diverse set of employees and teams.Excellent oral and written communication skills.A passion for public and customer service is a must.Preferred QualificationsExperience in public pension, retirement, or financial services administration.Customer service experience, preferably in benefit administration.Physical Requirements:Sedentary work: Exerting up to 10lbs of force. Ability to safely and successfully perform the essential job functions consistent with federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.