Remote Behavioral Health Operations Associate

Willow Health; United States; Remote; USD 50,000 - 65,000; Full time

Job summary

Willow Health is building a fully remote virtual crisis care program in the United States, offering evidence-based care and around-the-clock coverage. The Virtual Practice Operations Associate supports clinic operations and helps leadership drive service delivery improvements, focusing on access, outreach, and data integrity.

We value collaboration with clinical teams and a strong commitment to improving mental health care delivery.

Qualifications

• Minimum 2 years of operations experience, preferably in healthcare settings.
• Comfort with digital clinic tools and EMR platforms.
• Experience working directly with patients in a service role.
• Excellent organizational and communication abilities.
• Ability to follow patient onboarding processes and workflows.
• Adaptability to address day-to-day clinic challenges.
• Experience with insurance and medical billing processes is a plus.

Responsibilities

• Manage patient access operations including processing appointments, handling inquiries, and voicemails.
• Coordinate patient outreach and engagement across multiple tracking systems.
• Execute daily operational tasks and update provider schedules.
• Facilitate communication across stakeholders and escalate issues as needed.
• Process financial transactions and insurance verifications for patients.
• Maintain quality assurance and data integrity through reports and audits.
• Develop reports and support business continuity and workflow optimization.

Skills

Operations experience

Customer experience

Organizational skills

Communication skills

Fast learner

Problem solving

Job description

Willow Health is building a fully remote virtual crisis care program in the United States, offering evidence-based care and around-the-clock coverage. The Virtual Practice Operations Associate supports clinic operations and helps leadership drive service delivery improvements, focusing on access, outreach, and data integrity.

We value collaboration with clinical teams and a strong commitment to improving mental health care delivery.