Remote Bankruptcy Customer Service Lead

Jobgether; United States; Remote; USD 28,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Vacation time

Sick leave

401(k) matching

Employee stock purchase plan

Remote work flexibility

Wellness programs

Tuition reimbursement

Recognition programs

Job summary

Jobgether is seeking a skilled mortgage servicing specialist to manage customer interactions regarding bankruptcy and escrow analyses. You will support specialists, handle escalations, and ensure professional service while working remotely.

The role emphasizes analytical and organizational strengths, with flexibility for early, late, or weekend hours and a nationwide remote arrangement in the United States.

Qualifications

• At least 4 years in a customer service call center.
• Strong analytical, organizational, and project management skills with attention to detail.
• Flexibility to work early, late, or weekend hours as needed.

Responsibilities

• Manage customer interactions related to mortgage accounts in bankruptcy and ensure professional handling.
• Assist specialists with calls and manage escalated situations to effective resolutions.
• Research and resolve customer questions regarding escrow analyses and account issues.

Skills

Analytical skills

Organizational skills

Project management

Attention to detail

Job description

Jobgether is seeking a skilled mortgage servicing specialist to manage customer interactions regarding bankruptcy and escrow analyses. You will support specialists, handle escalations, and ensure professional service while working remotely.

The role emphasizes analytical and organizational strengths, with flexibility for early, late, or weekend hours and a nationwide remote arrangement in the United States.