Bankruptcy Customer Service Team Lead (Fully Remote)

Jobgether; United States; Teletrabalho; USD 28 000 - 47 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Vacation time

Sick leave

401(k) matching

Employee stock purchase plan

Remote work flexibility

Wellness programs

Tuition reimbursement

Recognition programs

Resumo da oferta

Jobgether is seeking a skilled mortgage servicing specialist to manage customer interactions regarding bankruptcy and escrow analyses. You will support specialists, handle escalations, and ensure professional service while working remotely.

The role emphasizes analytical and organizational strengths, with flexibility for early, late, or weekend hours and a nationwide remote arrangement in the United States.

Qualificações

• At least 4 years in a customer service call center.
• Strong analytical, organizational, and project management skills with attention to detail.
• Flexibility to work early, late, or weekend hours as needed.

Responsabilidades

• Manage customer interactions related to mortgage accounts in bankruptcy and ensure professional handling.
• Assist specialists with calls and manage escalated situations to effective resolutions.
• Research and resolve customer questions regarding escrow analyses and account issues.

Conhecimentos

Analytical skills

Organizational skills

Project management

Attention to detail

Descrição da oferta de emprego

• Manage customer interactions related to mortgage accounts in bankruptcy and ensure professional handling.
• Assist specialists with calls and manage escalated situations to effective resolutions.
• Research and resolve customer questions regarding escrow analyses and account issues.

Requirements:

• At least 4 years in a customer service call center and 3 years in bankruptcy, loss mitigation, or foreclosure.
• Strong analytical, organizational, and project management skills with attention to detail.
• Flexibility to work early, late, or weekend hours as needed.
• Hourly compensation from $20.43 to $34.28 with optional medical, dental, and vision insurance.
• Paid holidays, vacation, sick leave, 401(k) matching, and employee stock purchase plan.
• Remote work flexibility, wellness initiatives, tuition reimbursement, and employee recognition programs.

Jobgether

The company provides mortgage servicing support to homeowners, including those navigating bankruptcy proceedings. It fosters a collaborative, customer-focused culture with a strong emphasis on regulatory sensitivity and operational efficiency, offering remote work flexibility and opportunities for career growth.