Remote Banking Customer Service Specialist

UMB Bank; Santa Fe (NM); Remote; USD 34,000 - 50,000; Full time

Job summary

UMB Bank is seeking a Consumer Services Specialist to deliver unparallelled customer service by handling inbound calls and building rapport with customers across banking products.

You will learn multiple systems, answer questions, resolve issues, and cross-sell suitable products. Training combines classroom instruction and self-paced online modules, with performance measured by call quality and sales metrics.

Qualifications

• 1-2 years of customer service or similar work experience.
• Proficient in the English language.
• Knowledge of basic banking products is a plus.

Responsibilities

• Handle inbound service center calls and access multiple systems to assist customers.
• Provide information, resolve problems and cross-sell appropriate products.
• Learn through classroom training, e-learning and department communications; meet performance targets.

Skills

Customer service experience

English proficiency

Education

High School Diploma or equivalent

Job description

UMB Bank is seeking a Consumer Services Specialist to deliver unparallelled customer service by handling inbound calls and building rapport with customers across banking products.

You will learn multiple systems, answer questions, resolve issues, and cross-sell suitable products. Training combines classroom instruction and self-paced online modules, with performance measured by call quality and sales metrics.