Remote Banking Customer Advocate

UMB Bank; Carson City (NV); Remote; USD 34,000 - 50,000; Full time

Job summary

UMB Bank in the United States is hiring a Consumer Services Specialist to deliver the unparallelled customer experience through inbound service center calls. You will access multiple banking systems to answer questions, resolve issues, and cross-sell suitable products.

Training is provided through classroom and online modules; performance is measured by call quality, talk time, cross-sell success rate, and meeting competencies with monthly incentives.

Qualifications

• High School Diploma or equivalent.
• Proficient in the English language.
• 1-2 years customer service or similar work experience.
• Knowledge of basic banking products including checking, debit, and credit card accounts.
• Ability to access and navigate multiple computer systems.
• Basic understanding of privacy regulations and customer authentication.

Responsibilities

• Interact with customers by phone to answer questions and resolve problems.
• Learn and maintain skills through training and department communications.
• Measure performance by call quality, talk time, and cross-sell metrics.
• Perform other duties as assigned.

Skills

Customer service

English proficiency

Communication skills

Multisystem access

Education

High school diploma

Tools

Banking systems

Job description

UMB Bank in the United States is hiring a Consumer Services Specialist to deliver the unparallelled customer experience through inbound service center calls. You will access multiple banking systems to answer questions, resolve issues, and cross-sell suitable products.

Training is provided through classroom and online modules; performance is measured by call quality, talk time, cross-sell success rate, and meeting competencies with monthly incentives.