Remote B2B Customer Service Executive

Techtronic Industries; United States; Hybride; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Free on-site parking

Work-from-home option after training

25 days holiday + bank holidays

Private Medical & Dental Insurance

Group Life Assurance

Annual Gym Allowance

Product discounts (Milwaukee & Ryobi)

TTi Benefits Hub discounts

Eye sight tests support

On-site restaurant & coffee shop

Résumé du poste

Techtronic Industries (TTI) is seeking a Customer Service Executive to join our Customer Service Business to Business team. You will resolve enquiries in a fast-paced environment, liaising with Sales, Supply Chain and Finance to ensure smooth order progression and high customer satisfaction.

The role includes a work-from-home option after training, comprehensive benefits, and ongoing opportunities within a global leader in cordless technology.

Qualifications

• Experience 2+ years in a customer service role, ideally in FMCG and B2B environments.
• Sales Order Processing with FOB is ideal.
• A genuine passion for helping customers and solving problems.
• Strong communication skills and a collaborative mindset.
• Excellent attention to detail and organisational skills.
• Preferably experience using Salesforce, SAP systems and Microsoft Office tools.

Responsabilités

• Act as a key point of contact for customer queries and support.
• Keep customers informed and reassured throughout the order lifecycle to ensure satisfaction and maintain trust.
• Collaborate with Sales, Supply Chain, and Finance teams to ensure seamless service.
• Maintain accurate records of enquiries and outcomes.
• Manage customer accounts as per internal SOP’s and customer vendor compliance manuals.
• Process complex customer orders via ERP and liaise with logistics and supply chain teams to ensure timely fulfilment.
• Effectively manage complex customer claims and elevate to the appropriate stakeholders to support resolutions.
• Investigate root causes and work with relevant departments to resolve issues quickly.
• Track service performance metrics and customer feedback.
• Provide reports and recommendations to support continuous improvement.
• Identify opportunities for process improvements and contribute to service excellence initiatives.
• To carry out other ad hoc responsibilities as requested by the Line Manager from time to time

Connaissances

Customer service experience

Sales order processing

Communication

Detail orientation

Problem solving

Process improvement

Outils

Salesforce

SAP

Microsoft Office

Description du poste

Techtronic Industries (TTI) is seeking a Customer Service Executive to join our Customer Service Business to Business team. You will resolve enquiries in a fast-paced environment, liaising with Sales, Supply Chain and Finance to ensure smooth order progression and high customer satisfaction.

The role includes a work-from-home option after training, comprehensive benefits, and ongoing opportunities within a global leader in cordless technology.