Customer Support Associate

Techtronic Industries - TTI; Anderson (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition assistance

401(k)

Medical/dental/vision coverage

Vacation and holidays

Job summary

Techtronic Industries Co. Ltd. in Anderson, SC is hiring a Customer Support Associate to handle inbound calls, verify warranty coverage and guide customers through service options.

The role requires clear communication and a calm approach to resolving issues on an onsite basis. The position emphasizes accurate information delivery, access to parts locations, and coordination with service centers while maintaining adherence to company policies.

Qualifications

• High School education or equivalent.
• Minimum one year in customer service or call center.
• Strong written and verbal communication skills.
• Ability to handle irate callers and high stress situations.
• Proficient with Microsoft Word and Excel; Access would be a plus.

Responsibilities

• Respond accurately to consumer, service center & distributor calls regarding the company’s policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customer on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.
• Other duties as assigned.

Skills

Customer service

Phone skills

Verbal communication

Written communication

De-escalation

Education

High School diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description:

Techtronic Industries Co. Ltd. is a world-class leader in design, manufacturing and marketing of power tools and accessories, outdoor power equipment and floor care for consumers, professional and industrial users in the home improvement, repair and construction industries. Our unrelenting strategic focus on powerful brands, innovative products, operational excellence and exceptional people drive our culture. This focus and drive provides TTI with a powerful platform for sustainable leadership and strong growth. Our brands and products are recognized worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation.

Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening in its Anderson, SC office for a CustomerSupport Associate. We offer competitive wages and a comprehensive benefits package – tuition assistance, 401(k), medical/dental/vision coverage, vacation and holidays.

REQUIREMENTS:

• High School Education or equivalent.
• Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience.
• Strong written and verbal skills.
• Ability to communicate well with callers using a clear understanding voice.
• Ability to professionally handle irate callers and high stress situations.
• Excellent phone skills.
• Ability to satisfy consumers and end users with minimal request for management intervention.
• Proficient with Microsoft Word and Excel, Access would be a plus.
• Onsite Position

RESPONSIBILITIES:

• Respond accurately to consumer, service center & distributor calls regarding the company’s policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customer on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.
• Other duties as assigned.