Remote B2B CX Manager - Wholesale & Gifting

Comfrt; United States; Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Generous paid time off

Company-covered health insurance

5% 401k match

Discounts on Comfrt products

Fully remote environment

Job summary

Comfrt is a fast-growing direct-to-consumer brand seeking a B2B Customer Experience Manager to own end-to-end service for wholesale, gifting, and marketplace accounts. You will drive proactive support, cross-functional collaboration, and revenue growth through seamless ordering, fulfillment, and post-purchase care.

Join a remote-forward culture that values initiative and impact, with opportunities to shape the evolution of Comfrt’s B2B programs and service standards across diverse business

Qualifications

• 3–5+ years in customer experience, account management, or B2B support.
• Experience with wholesale accounts, bulk orders, or gifting programs.
• Strong knowledge of order management, inventory coordination, shipping, and post-purchase support.
• Excellent written and verbal communication; ability to build relationships.
• Strong project management and organizational skills; manage multiple accounts and deadlines.
• Proficiency with customer service platforms, CRM tools, and spreadsheets.
• Proactive, detail-oriented with ownership and accountability.

Responsibilities

• Own the end-to-end customer experience for B2B accounts (wholesale, gifting, marketplace).
• Serve as primary contact for business inquiries, order updates, pricing questions, shipping issues, returns, escalations.
• Build relationships with business customers through proactive communication and problem-solving.
• Understand customer needs and deliver personalized solutions to drive repeat business.
• Establish consistent service standards and workflows across all B2B touchpoints.
• Manage wholesale, bulk, gifting programs from inquiry to delivery; coordinate large orders.
• Own marketplace support for business accounts; ensure SLA alignment.

Skills

Customer experience

Account management

Wholesale operations

E-commerce operations

B2B support

Communication

Project management

Organizational skills

Ownership

Tools

CRM tools

Order management systems

Spreadsheets

Job description

Comfrt is a fast-growing direct-to-consumer brand seeking a B2B Customer Experience Manager to own end-to-end service for wholesale, gifting, and marketplace accounts. You will drive proactive support, cross-functional collaboration, and revenue growth through seamless ordering, fulfillment, and post-purchase care.

Join a remote-forward culture that values initiative and impact, with opportunities to shape the evolution of Comfrt’s B2B programs and service standards across diverse business