Remote AVP: Enterprise Implementations & Customer Success

Prime Therapeutics; Frankfort (KY); Remote; USD 164,000 - 279,000; Full time

Job summary

Prime Therapeutics is seeking an Associate Vice President to lead Enterprise Implementations, Migrations & Customer Success in a remote capacity.

You will shape the strategy, operating model, and framework to deliver end-to-end implementations, client migrations, and technology-enabled product offerings across market channels, translating complex requirements into executable roadmaps and measurable outcomes.

Qualifications

• 12 years of work experience in Operations, Sales or Information Technology, including 5 years in a client or customer-facing role.
• 8 years of leadership/people management experience.
• Must be eligible to work in the United States without the need for work visa or residency sponsorship.

Responsibilities

• Serve as the accountable enterprise implementation leader for the Judi Health migration, including program strategy, governance, roadmap, budget discipline, milestone achievement, executive reporting, risk escalation, and measurable outcomes
• Lead cross-departmental calibration of the financial, procedural, operational, technology and client-impact information tied to new and existing business implementations, product deployments, and migrations of existing clients onto new technology solutions; driving enterprise coordination across product, technology, operations, finance, client, legal, and compliance teams to ensure priorities, dependencies, decisions, resourcing, and accountability are aligned and owned
• Lead team responsible for establishing and continuously improving implementation and migration frameworks, including pipeline assessment, implementation estimates, resource planning, training, readiness checkpoints, execution standards, quality controls, and lessons learned integration
• Develop and deliver clear strategic and operational communications for the senior leadership team, including executive presentations, status updates, and decision materials that clearly articulate choices, risks, tradeoffs, accountabilities and recommendations
• Act as a strategic advisor to clients by aligning migration pathways, implementation plans, technical capabilities, regulatory requirements, and business growth objectives to deepen client relationships, confidence, and satisfaction
• Translate complex client and business requirements into actionable implementation and migration roadmaps that balance delivery timelines, contractual commitments, technology dependencies, operational readiness, and client success measures
• Contribute to long-range enterprise strategic planning by identifying future-state implementation and migration capabilities and recommending technology, process, operating model, and staffing investments needed for scalability and future growth
• Use data, partner feedback, client experience insights, delivery metrics, and post-implementation outcomes to drive continuous improvement of implementation and migration processes while balancing innovation, compliance, operational excellence, and client impact
• Other duties as assigned

Skills

Leadership

Client-facing

Program management

Executive communications

Education

MBA or other advanced degree

Job description

Prime Therapeutics is seeking an Associate Vice President to lead Enterprise Implementations, Migrations & Customer Success in a remote capacity.

You will shape the strategy, operating model, and framework to deliver end-to-end implementations, client migrations, and technology-enabled product offerings across market channels, translating complex requirements into executable roadmaps and measurable outcomes.