Remote Aviation Field Service Engineer

Bombardier; Richardson (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Insurance plans

Retirement savings plan

Employee Assistance Program

Job summary

Bombardier Transportation GmbH is seeking a Field Service Representative-Ohio. The role focuses on supporting customers with Bombardier aircraft integration, troubleshooting, and operational improvements.

Travel to service facilities is required to oversee complex issues and collaborate with Bombardier teams. Ideal candidates have 5+ years in aviation maintenance, 2+ years with Bombardier products, strong problem-solving and communication skills, and the ability to travel frequently.

Qualifications

• 5+ years of aviation maintenance experience.
• 2+ years with Bombardier products (Global 5000/6000, Global 7500, Challenger 300/350, 605/650).
• Strong aircraft troubleshooting skills.
• Computer skills for word processing, spreadsheets, databases, email, and web-based apps.
• Interpersonal skills to work with diverse teams and regulatory agencies.
• Business writing skills for reports and correspondence.
• Ability to travel.
• FAA/EASA Airframe & Powerplant license preferred.

Responsibilities

• Support customers in integrating Bombardier business aircraft into operations, ensuring safety and cost-effectiveness.
• Provide robust troubleshooting support to resolve technical issues.
• Prioritize and escalate operational concerns within customer and Bombardier teams.
• Provide informal training and share insights related to aircraft operation and maintenance.
• Keep Bombardier management informed of key issues affecting customer aircraft.
• Identify opportunities to improve customer procedures and Bombardier aircraft use.
• Deliver reports per schedule and requirements.
• Lead or support field teams during retrofits, upgrades, and repairs at customer sites.

Skills

Aviation maintenance

Bombardier product experience

Troubleshooting

Computer skills

Interpersonal skills

Business writing

Travel

Licensed mechanic (FAA/EASA)

Problem-solving attitude

Tools

Microsoft Word

Microsoft Excel

Database software

Email client

Web browsers

Job description

When applicable, Bombardier promotes flexible and hybrid work policies.

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Retirement savings plan
• Employee Assistance Program

What are your contributions to the team?

We currently have an immediate opening for a Field Service Representative, based in Columbus, OH, USA reporting to a Manager, Fleet Operators and Service Program Management.

In your role, you will:

• Support customer in integrating Bombardier business aircraft into their operations, ensuring safety, efficiency, and cost-effectiveness.
• Provide robust troubleshooting support to assist customers in resolving technical issues effectively.
• Prioritize and escalate technical or operational concerns within both the customer’s organization and Bombardier.
• Provide informal training and share technical, operational, and logistical insights related to aircraft operation and maintenance.
• Keep Bombardier management informed of key operational and maintenance issues affecting customer aircraft.
• Identify opportunities to enhance customer procedures and operations involving Bombardier aircraft.
• Encourage customers to implement Bombardier-recommended actions that improve product performance and satisfaction by share Airworthiness Directives (AW), Service Bulletins (SBs), and other relevant Bombardier documentation to clarify intent and highlight operational enhancements.
• Deliver reports in line with established schedules and requirements.
• Lead or support field teams during modification retrofits, product upgrades, and damage repairs at customer facilities or service centres.
• Navigate and utilise Bombardier’s internal customer support and in-service processes effectively.
• Identify and escalate recurring fleet issues to Bombardier Technical Services for potential product improvements.
• Participate in customer meetings, including fleet reliability and operational reviews.
• Travel to service facilities as needed to oversee complex troubleshooting or upon customer request.

How to thrive in this role?

• You have at least 5 years of aviation maintenance experience
• You have at least 2 years of experience with Bombardier products (Global 5000 / 6000 series, Global 7500, Challenger 300/350 series, and Challenger 605/650 series)
• You have strong aircraft troubleshooting skills
• You have computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications
• You have interpersonal skills necessary to work effectively with a variety of individuals, departments, organizations, and regulatory agencies
• You have business writing skills necessary to create various reports and correspondence
• You have the ability to travel
• You are an EASA or FAA licensed Airframe & Powerplant mechanic - preferred
• Be self-driven and have a problem-solver attitude

Now that you can see yourself in this role, apply and join the Bombardier Team!

Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.

Job Field Service Representative-Ohio

Primary Location Remote BAC

Shift Day job

Employee Status Regular

Requisition 10060 Field Service Representative-Ohio