Field Service Representative

Bombardier; Columbus (OH); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Insurance plans (medical, dental, life

Retirement savings plan

Employee Assistance Program

Job summary

Bombardier is seeking a Field Service Representative based in Columbus, OH. You will support customers by integrating Bombardier aircraft into operations, troubleshoot issues, and coordinate with multiple teams to ensure safety and efficiency.

You will travel to service facilities as needed and participate in fleet reliability meetings, with preference for an FAA/EASA A&P license. This is a hands-on, customer-facing role requiring strong communication skills.

Qualifications

• Minimum 5 years of aviation maintenance experience.
• At least 2 years of experience with Bombardier products.
• Strong aircraft troubleshooting skills and report writing ability.
• Proficient with word processing, spreadsheets, email, and databases.

Responsibilities

• Support customers in integrating Bombardier aircraft into operations.
• Provide robust troubleshooting to resolve technical issues.
• Escalate concerns within customer and Bombardier teams.
• Lead or support field modifications, upgrades, and repairs.
• Travel to service facilities as needed for complex tasks.

Skills

Aviation maintenance experience

Troubleshooting skills

Computer literacy (MS Office)

Interpersonal skills

Business writing skills

Travel ability

Team collaboration

Education

FAA/EASA A&P license (preferred)

Tools

Bombardier product knowledge

Aircraft diagnostic tools

Job description

When applicable, Bombardier promotes flexible and hybrid work policies.

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Retirement savings plan
• Employee Assistance Program

What are your contributions to the team?

We currently have an immediate opening for a Field Service Representative, based in Columbus, OH, USA reporting to a Manager, Fleet Operators and Service Program Management.

In your role, you will:

• Support customer in integrating Bombardier business aircraft into their operations, ensuring safety, efficiency, and cost-effectiveness.
• Provide robust troubleshooting support to assist customers in resolving technical issues effectively.
• Prioritize and escalated technical or operational concerns within both the customer’s organization and Bombardier.
• Provide informal training and share technical, operational, and logistical insights related to aircraft operation and maintenance.
• Keep Bombardier management informed of key operational and maintenance issues affecting customer aircraft.
• Identify opportunities to enhance customer procedures and operations involving Bombardier aircraft.
• Encourage customers to implement Bombardier-recommended actions that improve product performance and satisfaction by share Airworthiness Directives (AW), Service Bulletins (SBs), and other relevant Bombardier documentation to clarify intent and highlight operational enhancements.
• Deliver reports in line with established schedules and requirements.
• Lead or support field teams during modification retrofits, product upgrades, and damage repairs at customer facilities or service centres.
• Navigate and utilise Bombardier’s internal customer support and in-service processes effectively.
• Identify and escalated recurring fleet issues to Bombardier Technical Services for potential product improvements.
• Participate in customer meetings, including fleet reliability and operational reviews.
• Travel to service facilities as needed to oversee complex troubleshooting or upon customer request.

How to thrive in this role?

• You have at least 5 years of aviation maintenance experience
• You have at least 2 years of experience with Bombardier products (Global 5000 / 6000 series, Global 7500, Challenger 300/350 series, and Challenger 605/650 series)
• You have strong aircraft troubleshooting skills
• You have computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications
• You have interpersonal skills necessary to work effectively with a variety of individuals, departments, organizations, and regulatory agencies
• You have business writing skills necessary to create various reports and correspondence
• You have the ability to travel
• You are an EASA or FAA licensed Airframe & Powerplant mechanic - preferred
• Be self-driven and have a problem-solver attitude

Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.

Job Field Service Representative-Ohio

Primary Location Remote BAC

Shift Day job

Employee Status Regular

Requisition 10060 Field Service Representative-Ohio