Remote Automotive Warranty Claims Specialist

Msxinternational; Southfield (MI); Remote; USD 45,000 - 65,000; Full time

Job summary

MSX International is seeking an Automotive Warranty Specialist / Administrator to support claim entry and review for dealer and field personnel. You will serve as a subject matter expert for claim entry issues and resolve discrepancies with coverage.

The role is full-time and primarily remote, with expectations to coordinate with OEMs and dealers, maintain basic program reports, and respond to inquiries via email or phone while balancing changing priorities and timely status updates.

Qualifications

• 3–5 years of claims experience required.
• Prior OEM claim entry experience required.
• Prior warranty coverage review experience required.
• Associates Degree preferred but not required.

Responsibilities

• Serve as subject matter expert for claims entry issues and questions.
• Review dealer-submitted claims for accuracy as defined by the specific claim type.
• Develop and maintain basic program reports.
• Contact fleet customers via email for claims exceeding a specific dollar value.
• Chargeback to dealers of unauthorized or incorrect claims.
• Respond to customer or dealer submitted questions via email or phone regarding rejected claims.
• Troubleshoot rejected claims.
• Evaluate claims to determine applicable warranty coverage (Basic Manufacturer's Warranty, Extended Plan, or other OEM coverage).
• Assist in documentation of claim entry procedures, processes and reference material.

Skills

Claims processing

Warranty knowledge

Analytical skills

Microsoft Excel

Microsoft Word

Communication

Organization

Remote collaboration

Dealership liaison

Education

Associates Degree

Tools

Excel

Word

Job description

MSX International is seeking an Automotive Warranty Specialist / Administrator to support claim entry and review for dealer and field personnel. You will serve as a subject matter expert for claim entry issues and resolve discrepancies with coverage.

The role is full-time and primarily remote, with expectations to coordinate with OEMs and dealers, maintain basic program reports, and respond to inquiries via email or phone while balancing changing priorities and timely status updates.