Remote Automotive Program Specialist

OneMagnify; Michigan; Hybrid; USD 36,000 - 48,000; Full time

Job summary

OneMagnify seeks a customer operations specialist to act as the main point of contact for dealers, repair facilities, and customers, delivering reliable program support and data-driven outcomes.

You’ll guide program rules, handle eligibility and website issues, and ensure follow-through across multiple systems, including Salesforce Service Cloud, while maintaining data accuracy and SPII safety.

Qualifications

• High school diploma or equivalent.
• At least 3 months of customer service experience in a call center, operations, or client-facing environment.
• Clear written and verbal communication skills with a focus on follow-through.
• Comfort working in Microsoft Outlook, Word, and Excel.
• Ability to navigate multiple systems and resolve basic technical issues in a remote setting.
• Experience handling sensitive customer information with care and discretion.
• A customer-first mindset balanced with accountability to process and accuracy.
• Demonstrated initiative in day-to-day work.

Responsibilities

• Serve as a primary point of contact for Dealers, Independent Repair Facilities, and customers via phone and email, aligned to defined SLAs and client expectations.
• Provide clear guidance on program rules, eligibility, and technical website issues tied to active automotive programs.
• Maintain consistent follow-through on inquiries so issues are resolved, not just acknowledged.
• Navigate systems to resolve issues across multiple client-owned platforms and OneMagnify tools; use Salesforce Service Cloud for case management.
• Support program operations and rewards fulfillment, including processing financial payouts as defined by client programs; ensure data accuracy and SPII compliance.
• Collaborate across teams; communicate patterns and feedback to improve program execution and customer experience.

Skills

Customer service

Call center

Written communication

Team collaboration

Education

High school diploma or equivalent

Tools

Salesforce Service Cloud

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

OneMagnify seeks a customer operations specialist to act as the main point of contact for dealers, repair facilities, and customers, delivering reliable program support and data-driven outcomes.

You’ll guide program rules, handle eligibility and website issues, and ensure follow-through across multiple systems, including Salesforce Service Cloud, while maintaining data accuracy and SPII safety.