Remote Automotive Maintenance Coordinator

Enterprise Fleet Management

Austin (TX)

Remote

USD 31,000 - 35,000

Full time

8 hours ago

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Benefits offered by this job

Paid vacation

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

Life insurance

Disability insurance

Fertility benefits

Employee Assistance Program

401(k) employer match

Discounts

Job summary

Enterprise Fleet Management, a leader in mobility solutions, seeks an Automotive Maintenance Coordinator to support fleet management groups, clients, and vendors with scheduled maintenance and wear items. You will review repair orders, negotiate service intervals and pricing, and obtain approvals while working from home in the Austin, TX area.

The role requires weekend/evening flexibility in scheduling, strong customer service, and automotive experience.

Qualifications

Six (6) months of customer service experience required.
Six (6) months of automotive maintenance or repair experience required, experience in a lube shop, tire shop, repair facility or dealership preferred.
Degree in Automotive Technology preferred.
ASE (Automotive Service Excellence) certifications preferred.

Responsibilities

Provide timely response to orders submitted by phone and email, in an efficient and friendly manner.
Review proposals to ensure proper services are performed according to manufacturers' interval-based timing and appropriate pricing for suggested services.
Negotiate pricing, assess and apply proper warranty applications while creating and issuing purchase orders according to our operating procedures.
Contact clients to provide recommendations, explain proposed repair procedures and gain approval.
Make recommendations to internal business partners regarding repair recommendations and cost.
Locate and suggest proper service locations for clients.