Remote Auto Field Appraiser – Damage Claims Expert

National General; Little Rock (AR); On-site; USD 39,000 - 59,000; Full time

Job summary

National General is seeking an Auto Field Appraiser to evaluate and audit 1st and 3rd party material damage claims in auto and specialty lines. This field-based role supports Little Rock, AR and surrounding areas, requiring strong time management, attention to detail, and proven negotiation skills.

Experience with CCC ONE is preferred. You will train others, ensure quality, and handle complex files across multiple lines while maintaining a customer-focused approach and compliance with regulatory

Qualifications

• Strong estimating fundamentals for auto and property damage
• Understanding of policy content across lines
• Ability to negotiate settlements and document activities clearly

Responsibilities

• Create or audit estimates of damages for 1st and 3rd party losses
• Train, mentor, and provide technical assistance on material damage claims
• Negotiate settlements and evaluate options for best outcomes
• Maintain regulatory compliance and fair claims practices
• Build relationships with internal and external customers across multiple lines

Skills

Negotiation

Customer Service

Time Management

Attention to Detail

Financial Analysis

Policy Knowledge

Communication

Leadership

Business Acumen

Research & Investigation

Tools

CCC ONE

Job description

National General is seeking an Auto Field Appraiser to evaluate and audit 1st and 3rd party material damage claims in auto and specialty lines. This field-based role supports Little Rock, AR and surrounding areas, requiring strong time management, attention to detail, and proven negotiation skills.

Experience with CCC ONE is preferred. You will train others, ensure quality, and handle complex files across multiple lines while maintaining a customer-focused approach and compliance with regulatory