Remote Auto Damage Adjuster – Total-Loss Specialist

Midwest-Family-Mutual; Urbandale (IA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Work-from-home

Job summary

Midwest Family Mutual Insurance Company in Urbandale, IA, is seeking an experienced Auto Material Damage Adjuster to handle non-injury automobile claims, including total-loss claims, across multiple jurisdictions.

You will investigate losses, determine coverage and liability, evaluate vehicle damage, establish reserves, and resolve claims promptly while delivering superior customer service from a home-based environment.

Qualifications

• At least two years of automobile total loss or material-damage claims experience.
• Experience handling claims in multiple states is highly desirable.
• A college degree is a plus.
• An AIC, CPCU, or other insurance-related designation is a plus.

Responsibilities

• Investigate personal and commercial automobile claims and determine applicable coverage and liability.
• Obtain recorded statements from policyholders, claimants, witnesses, and other involved parties.
• Review policy language, endorsements, applicable statutes, and state-specific claim-handling requirements.
• Evaluate automobile damage using repair estimates, photographs, valuation reports, and other supporting documentation.
• Handle total-loss claims, including vehicle valuation, settlement negotiations, title documentation, salvage coordination, and communication with lienholders.
• Establish and maintain accurate claim reserves.
• Negotiate and settle covered claims promptly, accurately, and fairly.
• Coordinate with policyholders, claimants, agents, repair facilities, appraisers, vendors, lienholders, and other involved parties.
• Maintain timely, professional communication through telephone calls, email, and written correspondence.
• Prepare thoughtful, accurate, and detailed claim-file documentation and reports.
• Manage a high-volume workload while meeting company standards and regulatory deadlines.
• Provide professional customer service and resolve conflicts effectively.
• Maintain all required state adjuster licenses and complete continuing education requirements.
• Adapt to changing laws, policy provisions, procedures, and technology.
• Comply with company policies, procedures, and internal controls.
• Perform other duties as assigned.

Skills

Auto claims knowledge

Negotiation skills

Communication skills

Time management

Analytical thinking

Paperless system

Microsoft Word

Microsoft Excel

Teamwork

Education

College degree

AIC/CPCU designation

Tools

Microsoft Word

Microsoft Excel

Claims management system

Job description

Midwest Family Mutual Insurance Company in Urbandale, IA, is seeking an experienced Auto Material Damage Adjuster to handle non-injury automobile claims, including total-loss claims, across multiple jurisdictions.

You will investigate losses, determine coverage and liability, evaluate vehicle damage, establish reserves, and resolve claims promptly while delivering superior customer service from a home-based environment.