Remote General Liability Claims Specialist

Midwest-Family-Mutual; Urbandale (IA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with company match

Paid time off

Remote work flexibility

Education reimbursement

Job summary

Midwest Family Mutual Insurance Company (MFM), headquartered in Urbandale, IA, is seeking a General Liability Claims Adjuster for a remote-first, full-time role. You will investigate, evaluate, and resolve complex Commercial Liability claims, including construction liability exposure, while supporting agents and policyholders across multiple states.

Ideal candidates bring 2+ years of liability claims handling, strong negotiation and communication skills, and the ability to work independently in

Qualifications

• 2+ years handling Commercial Liability claims, including litigation experience.
• Experience with construction liability claims is a plus.
• Strong negotiation, analytical, and problem-solving skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Word and Excel.
• Highly organized with keen attention to detail.
• Ability to work independently in a fully remote setting.
• Experience with mediations, arbitrations, and settlement negotiations.

Responsibilities

• Investigate & Evaluate – Conduct in-depth claim investigations, gather statements, determine coverage.
• Reserve Management – Timely & Adequate reserving.
• Document Management – Maintain organized claim files, reports, and communications.
• Negotiate & Resolve – Strategically negotiate settlements for fair, timely resolutions.
• Stay Current – Keep up with evolving statutes, policy conditions, and industry trends.
• Navigate Technology – Use Claims Management System and cloud-based tools.
• Engage in Legal Proceedings – Travel as needed for depositions, mediations, and trials.

Skills

Negotiation

Analytical thinking

Communication

Remote work capability

Tools

Microsoft Word

Microsoft Excel

Job description

Midwest Family Mutual Insurance Company (MFM), headquartered in Urbandale, IA, is seeking a General Liability Claims Adjuster for a remote-first, full-time role. You will investigate, evaluate, and resolve complex Commercial Liability claims, including construction liability exposure, while supporting agents and policyholders across multiple states.

Ideal candidates bring 2+ years of liability claims handling, strong negotiation and communication skills, and the ability to work independently in