Field Claims Adjuster - Auto Damage - Hiawatha, IA

VetJobs; Hiawatha (IA); On-site; USD 67,000 - 82,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental & vision insurance

Wellness & mental health programs

Health savings accounts & life ins.

Paid time off & volunteer time off

Disability & family leave

Job summary

Progressive is seeking an Auto Damage Claims Adjuster to serve as the primary contact for customers, guiding the repair process from start to finish. This field position includes a company car and travel within the assigned area, with occasional office reporting as needed.

Strong leadership, conflict management, and customer service skills are essential to success. Ideal candidates will have attention to detail, the ability to negotiate with body shops, and experience in appraisal/estimating or

Qualifications

• Four years of relevant work experience with one year appraisal/estimating or insurance experience.
• Associate's degree with three years relevant work experience with one year appraisal/estimating or insurance experience.
• Bachelor's degree with one year appraisal/estimating or insurance experience.
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies.

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.
• Negotiate repair process with body shops.
• Document information related to the claim and make decisions consistent with claims standards and local laws.
• Evaluate and handle claim payments and resolution of claims without payments.
• Review and determine validity of any supplement requests.

Skills

Leadership

Conflict management

Attention to detail

Customer service

Negotiation

Education

High School/GED

Associate's degree

Bachelor's degree

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience.

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As an auto damage claims adjuster, you’ll serve as Progressive’s point of contact with customers – directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you’ll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service.

This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geographical area. You may also be required to report into an office occasionally.

Duties and responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Auto req ID

482746BR

Minimum Education Required

High School/GED

Additional Qualifications/Responsibilities

Minimum qualifications

• A minimum of four years of relevant work experience with one year appraisal/estimating or insurance experience
• {OR} Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimating or insurance experience
• {OR} Bachelor's degree and a minimum of one year appraisal/estimating or insurance experience
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies

Compensation

• $66,800 - $81,600/year based on relevant experience
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

City*

Hiawatha

State*

Iowa

Job_Category

Claims

Job Code

Ins Insurance

Affiliate Sponsor

Progressive

Salary Range

$60,000-$75,000