Remote Auto Claims Specialist – Hampton Roads

Vafb; Virginia; Remote; USD 58,000 - 90,000; Full time

Benefits offered by this job

Medical and dental insurance starting?

401K plan

Paid Time Off

Training reimbursement

Career development

Job summary

Virginia Farm Bureau is seeking a customer-focused Auto Claims Representative (ACR) to join our claims team. The ACR is responsible for preparing automotive repair estimates which accurately reflect the reasonable dollar cost of damage sustained and settle total loss vehicles on behalf of the company.

This remote, full‑time role supports levels from entry to senior, with opportunities for growth. It requires I-CAR/AIC/AINS licenses and strong negotiation and interpersonal skills, plus a

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3 years minimum material damage experience required.
• I-CAR Certified, AIC, AINS, or licensed in multiple states required for SACR consideration.

Responsibilities

• Prepare repair and total loss appraisals in accordance with company and industry procedures.
• Re-inspect vehicles during repairs and authorize supplemental repairs and/or payments as needed.
• Process physical damage payments following SOP.
• Settle total loss vehicles and move salvage within time limits.
• Negotiate auto claim losses with insured, claimant and vendors.
• Assist subrogation and SIU with cases needing physical damage knowledge.
• Maintain high degree of training and stay updated on auto repair techniques.
• All other duties as assigned by Supervisor/Manager.

Skills

MS Office skills

Estimating software experience

Field estimating experience

Total loss settlement ability

Negotiation skills

Interpersonal skills

Initiative

Professional appearance

Teamwork

Audit score awareness

Education

Bachelor’s degree or equivalent experience

3 years minimum material damage experience

I-CAR Certified, AIC, AINS, or licensed in multiple states

Job description

Virginia Farm Bureau is seeking a customer-focused Auto Claims Representative (ACR) to join our claims team. The ACR is responsible for preparing automotive repair estimates which accurately reflect the reasonable dollar cost of damage sustained and settle total loss vehicles on behalf of the company.

This remote, full‑time role supports levels from entry to senior, with opportunities for growth. It requires I-CAR/AIC/AINS licenses and strong negotiation and interpersonal skills, plus a