Remote Auto Claims QA & Data Quality Auditor

Sedgwick; Atlanta (GA); Remote; USD 65,000 - 85,000; Full time

Job summary

Sedgwick is seeking a Quality Assurance Specialist- Auto to assess and improve data quality and performance through audits of case files and client records. You will collaborate with internal resources and partners to ensure compliance with service levels and quality standards.

Key duties include identifying trends, coordinating with stakeholders, and delivering audit results for reports and dashboards. A Bachelor’s degree and investigative experience are preferred, with strong communication and

Qualifications

• Bachelor's degree from an accredited college or university preferred.
• Four (4) years of investigative experience or equivalent combination of education and experience required.
• Strong communication, analytical and organizational skills.
• Proficiency with Microsoft Office and related tools.
• Ability to work independently or in a team environment.

Responsibilities

• Assesses performance of internal, client or vendor case files or records at regular intervals for accuracy, consistency and compliance with service level expectations and service agreements.
• Identifies trends and areas of opportunity for increased service efficiency and quality.
• Works in partnership with stakeholders to ensure all required data elements are captured in the client relationship management system.
• Compiles audit results and submits to manager for review.
• Provides audit results for quarterly stewardship reports.
• Monitors ongoing action items logs and project plans with appropriate stakeholders.
• Updates vendor resources to mapping program.

Skills

Oral and written communication

MS Office

Analytical skills

Organizational skills

Teamwork

Performance metrics

Education

Bachelor's degree

Tools

CCC estimating software

Job description

Sedgwick is seeking a Quality Assurance Specialist- Auto to assess and improve data quality and performance through audits of case files and client records. You will collaborate with internal resources and partners to ensure compliance with service levels and quality standards.

Key duties include identifying trends, coordinating with stakeholders, and delivering audit results for reports and dashboards. A Bachelor’s degree and investigative experience are preferred, with strong communication and