Auto Claims QA Specialist | Data Quality & Audits

Sedgwick; United States; Remote; USD 60,000 - 75,000; Full time

Job summary

Sedgwick is seeking a Quality Assurance Specialist - Auto to assess, promote and confirm data quality and performance of investigative service partners and internal resources. The role includes auditing case files for accuracy, collaboration with stakeholders, and contributing to quarterly reports.

Ideal candidates will have a Bachelor’s degree (preferred) and four years of investigative experience, with strong communication, analytical, and organizational skills to ensure compliance and service

Qualifications

• Bachelor’s degree from an accredited college or university preferred.
• Four (4) years of investigative experience or equivalent combination of education and experience required.

Responsibilities

• Assesses performance of internal, client or vendor case files or records at regular intervals for accuracy, consistency and compliance with service level expectations and service agreements.
• Identifies trends and areas of opportunity for increased service efficiency and quality.
• Works with stakeholders to ensure data elements are accurately captured in the client relationship management system.
• Compiles audit results and submits to manager for review.
• Provides audit results for quarterly stewardship reports.
• Monitors ongoing action items logs and project plans with appropriate stakeholders.
• Updates vendor resources to mapping program.
• Performs other duties as assigned.
• Supports the organization’s quality program(s).

Skills

Oral and written communication

Analytical and interpretive skills

Strong organizational skills

Independent work

Team collaboration

Ability to meet deadlines

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Sedgwick is seeking a Quality Assurance Specialist - Auto to assess, promote and confirm data quality and performance of investigative service partners and internal resources. The role includes auditing case files for accuracy, collaboration with stakeholders, and contributing to quarterly reports.

Ideal candidates will have a Bachelor’s degree (preferred) and four years of investigative experience, with strong communication, analytical, and organizational skills to ensure compliance and service