Program Manager

Socket.dev; United States; On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off

Flexible work environment

Professional growth opportunities

Job summary

Flash is seeking an Associate Program Manager to lead cross-functional software and platform initiatives across engineering and product teams, coordinating multi-team efforts and aligning priorities with business goals.

The role emphasizes a customer-first culture, remote work, and collaboration using modern tools, offering growth, competitive benefits, and a fast-paced environment for impact.

Qualifications

• 5 years of experience in Program Management, Technical Program Management, or Project Management in software/tech.
• Understanding of software development processes (Agile, Scrum, Kanban, or hybrid).
• Bachelor’s degree in Business, Engineering, CS, or related field.

Responsibilities

• Define and manage cross-functional programs aligned with product strategy and company goals.
• Partner with Product and Engineering leaders to translate priorities into roadmaps.
• Establish milestones, track progress, and manage risks/dependencies.
• Coordinate delivery across multiple engineering teams with alignment and accountability.
• Own and operate the feature intake process, ensuring work is well-defined and prioritized.
• Facilitate planning and discovery across Product, Technical PMs, and Engineering.
• Manage pipeline of Customer Support tickets requiring engineering involvement.
• Ensure issues are triaged, validated, and documented before escalation.
• Identify trends and systemic issues to drive product/platform improvements.
• Provide structured reporting and insights on program health and risks to leadership.
• Maintain dashboards and executive updates for planning and reviews.
• Strengthen documentation practices, including release notes and playbooks.

Skills

Program Strategy & Roadmapping

Cross-Team Coordination

Stakeholder Communication

Operational Process Design

Risk & Dependency Management

Executive Reporting

Documentation Governance

Multitasking & Attention to Detail

Education

Bachelor’s degree in Business, Engineering, Computer Science, or related field

Tools

Jira

Confluence

Job description

Help us change the way the world parks

Parking isn’t just about spaces – it’s about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we’re not just thinking about today’s parking challenges; we’re actively shaping the future of parking + charging. Join us in transforming the way the world parks.

Join Our Flash Team as an Associate Program Manager!

Flash is looking for an Associate Program Manager to help deliver on our mission to free consumers from the hassles of everyday travel by making it faster and easier to get where you need to go,so they can focus on the destination.

We are seeking a highly organized and strategic Associate Program Manager to lead complex software and platform initiatives across cross-functional teams. This role is responsible for coordinating multi-team efforts, driving execution across engineering and product organizations, and ensuring alignment between business objectives and development priorities.

At Flash, we empower our employees to innovate, collaborate, and solve impactful challenges. As part of our Engineering team, you’ll work with cutting-edge technologies, drive meaningful product improvements, and contribute to a customer-first culture in a dynamic, fast-growing company!

Location: Remote

Travel: 0%

What You'll Do:

• Define and manage cross-functional programs aligned with product strategy and company goals
• Partner with Product and Engineering leaders to translate priorities into clear, executable roadmaps
• Establish program milestones, track progress, and proactively manage risks and dependencies
• Coordinate delivery across multiple engineering teams, ensuring alignment and accountability
• Own and operate the feature intake process, ensuring work is well-defined, scoped, and prioritized
• Facilitate planning and discovery across Product, Technical PMs, and Engineering
• Manage the pipeline of Customer Support and Success tickets requiring engineering involvement
• Ensure issues are properly triaged, validated, and documented before escalation
• Identify trends and systemic issues to drive product and platform improvements
• Provide structured reporting and insights on program health, timelines, and risks to leadership
• Maintain dashboards and prepare executive-level updates for planning and reviews
• Strengthen documentation practices, including release notes, product features, and operational playbooks

What You Bring:

Technical Skills

• Experience working in SaaS, FinTech, payments, or platform-based technology environments.
• Familiarity with Jira, Confluence, or similar engineering collaboration tools.
• Experience supporting customer-facing platforms or operational technology systems.
• Exposure to hardware-software integration programs (e.g., kiosks, devices, IoT systems).
• Experience with operational processes involving customer support escalation and issue triage.

Soft Skills

• Program Strategy & Roadmapping
• Cross-Team Coordination
• Stakeholder Communication
• Operational Process Design
• Risk & Dependency Management
• Executive Reporting
• Documentation Governance
• Highly organized, strong discipline, and attention to detail
• Ability to manage multiple workstreams simultaneously.
• Proven experience managing complex, cross-functional initiatives involving multiple engineering teams.

Qualifications:

• 5 years of experience in Program Management, Technical Program Management, or Project Management within a software or technology organization.
• Strong understanding of software development processes, including Agile, Scrum, Kanban, or hybrid methodologies.
• Bachelor’s degree in Business, Engineering, Computer Science, or a related field required.

Salary: $75,000-$100,000/year

Final salary will be determined based on the candidate's skills and experience level.

Competitive Rewards Package includes:

• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and flexible work environment
• Opportunities for professional growth and development

Flash is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, allow us to attract creatively-led people, and to develop the best products, services and solutions. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Every qualified individual is encouraged to apply to join our team.