Remote Associate Director, Plan Documents & Compliance

Luminare Health; United States; Remote; USD 68,000 - 127,000; Full time

Job summary

Luminare Health is seeking an Associate Director to lead the Plan Documents/Compliance team. You will guide benefit design recommendations, ensure plan document quality, and optimize automated claim adjudication while collaborating with compliance and client-management teams.

Responsibilities include staff leadership, cross-functional collaboration, and ensuring regulatory adherence. Telecommute within the continental United States; travel may be required.

Qualifications

• High School Diploma or GED required.
• Minimum 3 years’ experience in healthcare/benefits industry.
• Minimum 1 year of prior management experience.
• Advanced knowledge of regulatory requirements applicable to the enterprise.
• Strong command of English grammar, editing and proofreading.
• Ability to multi-task, prioritize, handle pressure, and make informed decisions.
• Ability to analyze situations objectively and develop creative solutions.
• Ability to work with all levels of staff and leadership.
• Experience in a dynamic, fast-paced work environment.
• Ability to investigate and problem solve.
• Commitment to exemplary internal/external customer service.
• Proficient in MS Office (Word, Excel, Outlook).
• Strong communication and meeting facilitation skills.
• Independent issue resolution capability.
• Advanced critical thinking skills.
• Cross-functional collaboration (legal/compliance, operations, client management).
• Experience drafting and maintaining standard and customized plan language.
• Willingness to travel to regional field offices.
• Preferred: CEBS/HIAA/LOMA or related insurance education.
• Knowledge of Luminare Health systems.
• Experience reading contracts, statutes, and regulations.

Responsibilities

• Oversee planning, directing and coordinating staff assignments; monitor performance.
• Set goals, approve steps, and ensure timelines are met.
• Lead weekly plan document coordinator meetings.
• Provide enterprise-wide expertise; liaison with Compliance.
• Communicate department goals and escalate issues when needed.
• Mentor, coach, and evaluate staff; manage time tracking for direct reports.
• Use performance management to improve performance and address gaps.
• Ensure up-to-date documentation for the plan document team in a shared repository.
• Participate in cross-functional teams and special projects as assigned.

Skills

Regulatory knowledge

Leadership

Analytical thinking

Multitasking

Communication

Problem solving

Meet deadlines

Cross-functional collaboration

Drafting/editing plan language

Travel readiness

Education

High School Diploma or GED

College degree or advanced education in insurance (CEBS/HIAA/LOMA)

Tools

MS Office Suite

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Luminare Health is seeking an Associate Director to lead the Plan Documents/Compliance team. You will guide benefit design recommendations, ensure plan document quality, and optimize automated claim adjudication while collaborating with compliance and client-management teams.

Responsibilities include staff leadership, cross-functional collaboration, and ensuring regulatory adherence. Telecommute within the continental United States; travel may be required.