Remote: Associate Director, Oncology Process & Integration

Merck; Santa Fe (NM); Remote; USD 157,000 - 247,000; Full time

Job summary

Merck’s U.S. Oncology organization seeks a commercial lead to design, integrate, and continuously improve the end-to-end treatment journey for the Intismeran program, coordinating across sites, laboratories, sequencing providers, manufacturing partners, and external allies.

Reporting to the Director of Individualized Therapy Operations, you will drive governance, stakeholder alignment, and scalable processes to enable successful therapy delivery and future expansion.

Qualifications

• Minimum of 5 years of experience in pharmaceutical, biotechnology, or healthcare industries, including experience in commercial organizations supporting commercial operations, business operations, or treatment site operations.
• Demonstrated success designing and optimizing complex cross-functional operating models that require coordination across multiple internal functions and external partners to deliver seamless customer and treatment site experiences.
• Experience developing process architectures, workflow designs, governance frameworks, escalation pathways, and operational controls in complex organizational environments.
• Proven ability to lead cross‑functional initiatives and influence cross functional stakeholders and external partner organizations.
• Strong process improvement and problem‑solving capabilities, including experience identifying operational bottlenecks and implementing sustainable corrective actions.
• Exceptional communication, facilitation, and stakeholder management skills, with the ability to influence without direct authority and drive alignment across highly matrixed organizations.
• Demonstrated ability to manage ambiguity, balance competing priorities, and drive execution in dynamic launch or transformation environments.

Responsibilities

• Design, govern, and continuously improve the end-to-end treatment journey process architecture, including workflows, stakeholder interactions, handoffs, controls, decision points, governance structures, and process documentation.
• Serve as the commercial business owner for treatment journey workflows and operational requirements, translating business needs into scalable process designs, system requirements, and implementation priorities.
• Drive process integration across the Intismeran operational ecosystem, ensuring seamless coordination among treatment sites, pathology laboratories, sequencing providers, manufacturing partner, logistics partner, distributors, alliance stakeholders, and internal functions.
• Establish operational governance, escalation pathways, and issue resolution processes across the end-to-end operational ecosystem, ensuring timely identification, triage, and resolution of vendor, manufacturing, logistics, sequencing, and treatment site issues that may impact therapy delivery.
• Partner with Treatment Site Strategy, TSL Field Organization, Operations teams and IT to optimize treatment site experiences, improve workflow effectiveness, and enhance experience of operational and digital solutions.
• Lead continuous improvement initiatives across the operational ecosystem, identifying process bottlenecks, conducting root‑cause analysis, implementing corrective actions, and improving operational efficiency, reliability, and treatment completion.
• Collaborate with Digital and IT teams to evolve orchestration platform capabilities, ensuring workflows, business rules, reporting, and user experiences align with operational requirements and future‑state business needs.

Skills

Adaptability

Business Process Creation

Campaign Management

Channel Management

Channel Partners

Commercial Operations Management

Customer Acquisition Strategy

Customer Insights

Customer Marketing

Data Analysis

Digital Marketing

Direct Marketing

Exploratory Analysis

External Partners

Market Development

Marketing Channels

Marketing Program Management

Market Research

Media Strategies

Operating Models

Operational Architecture

Operations Management

People Leadership

Performance Evaluation Management

Education

Bachelor's degree or equivalent (BA/BS)

MBA or equivalent preferred

Job description

Merck’s U.S. Oncology organization seeks a commercial lead to design, integrate, and continuously improve the end-to-end treatment journey for the Intismeran program, coordinating across sites, laboratories, sequencing providers, manufacturing partners, and external allies.

Reporting to the Director of Individualized Therapy Operations, you will drive governance, stakeholder alignment, and scalable processes to enable successful therapy delivery and future expansion.