Associate Director, Oncology Process Strategy & Integration

Merck; Phoenix (AZ); Remote; USD 157,000 - 247,000; Full time

Job summary

Merck's U.S. Oncology group seeks a commercial lead to design and integrate end-to-end processes enabling delivery of the Intismeran treatment journey.

This role reports to the Director, Individualized Therapy Operations and partners across sites, labs, manufacturers, and distributors to ensure scalable, compliant operations. The successful candidate will own cross-functional workflows, governance, and continuous improvement initiatives, driving alignment and operational excellence across the

Qualifications

• Experience designing cross-functional operating models that require coordination across multiple internal functions and external partners to deliver seamless customer and treatment site experiences.
• Experience developing process architectures, workflow designs, governance frameworks, escalation pathways, and operational controls in complex organizational environments.
• Demonstrated ability to lead cross-functional initiatives and influence cross-functional stakeholders and external partner organizations.

Responsibilities

• Design, govern, and continuously improve the end-to-end treatment journey process architecture, including workflows, stakeholder interactions, handoffs, controls, decision points, governance structures, and process documentation.
• Serve as the commercial business owner for treatment journey workflows and operational requirements, translating business needs into scalable process designs, system requirements, and implementation priorities.
• Drive process integration across the Intismeran operational ecosystem, ensuring seamless coordination among treatment sites, pathology laboratories, sequencing providers, manufacturing partner, logistics partner, distributors, alliance stakeholders, and internal functions.
• Establish operational governance, escalation pathways, and issue resolution processes across the end-to-end operational ecosystem, ensuring timely identification, triage, and resolution of vendor, manufacturing, logistics, sequencing, and treatment site issues that may impact therapy delivery.
• Partner with Treatment Site Strategy, TSL Field Organization, Operations teams and IT to optimize treatment site experiences, improve workflow effectiveness, and enhance experience of operational and digital solutions.
• Lead continuous improvement initiatives across the operational ecosystem, identifying process bottlenecks, conducting root‑cause analysis, implementing corrective actions, and improving operational efficiency, reliability, and treatment completion.
• Collaborate with Digital and IT teams to evolve orchestration platform capabilities, ensuring workflows, business rules, reporting, and user experiences align with operational requirements and future‑state business needs.

Skills

Adaptability

Process design

Campaign management

Channel management

External partners

Market development

Market research

Digital marketing

Operations management

People leadership

Data analysis

Marketing channels

Education

Bachelor's degree

MBA preferred

Job description

Merck's U.S. Oncology group seeks a commercial lead to design and integrate end-to-end processes enabling delivery of the Intismeran treatment journey.

This role reports to the Director, Individualized Therapy Operations and partners across sites, labs, manufacturers, and distributors to ensure scalable, compliant operations. The successful candidate will own cross-functional workflows, governance, and continuous improvement initiatives, driving alignment and operational excellence across the