Remote Associate Client Success & Growth Manager

Lakeside Sign Company LLC; Charlotte (NC); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Lakeside Sign Company LLC is seeking an Associate Client Success Manager to support the growth and health of an assigned client portfolio. You will collaborate with the Senior CSM to own defined accounts, focusing on underperforming and developing clients and driving revenue opportunities.

The role blends data analysis, client follow-up, sales execution, forecasting, and account development, with responsibility for expanding across four lines of business and moving clients toward Successful and

Qualifications

• 2–4 years of experience in account management, customer success, sales, facilities management, or a related client-facing role.
• Strong analytical skills and comfort interpreting Revenue, Work Order, pipeline, and performance data.
• Commercial mindset with an interest in growing accounts and expanding client relationships.

Responsibilities

• Own an assigned share of a Senior CSM’s portfolio, with emphasis on Underperforming and Developing accounts.
• Understand each assigned client’s Revenue performance, Work Order activity, QvA, current services, and growth potential.
• Monitor monthly Client Health trends and identify accounts requiring immediate action.
• Develop clear account actions to move clients from Underperforming → Successful → Ideal.
• Coordinate with Senior CSMs and appropriate teams to introduce additional capabilities.

Skills

Account management

Customer success

Sales

Facilities management

Tools

CRM

Reporting

BI tools

Job description

Lakeside Sign Company LLC is seeking an Associate Client Success Manager to support the growth and health of an assigned client portfolio. You will collaborate with the Senior CSM to own defined accounts, focusing on underperforming and developing clients and driving revenue opportunities.

The role blends data analysis, client follow-up, sales execution, forecasting, and account development, with responsibility for expanding across four lines of business and moving clients toward Successful and