Senior Client Success & Events Lead

All Information Services Inc.; Illinois; On-site; USD 65,000 - 90,000; Full time

Job summary

All Information Services, Inc. is seeking a proactive Client Success Manager to lead key accounts and mentor Junior CSMs from Oakbrook Terrace, IL.

The role supports Senior CSMs and the Director of Client Success, driving client satisfaction, retention, and growth, while also contributing to pre-sales activities and select prospecting efforts. The ideal candidate has 1–3 years of experience in account management or customer service within technology or IT services, strong communication and

Qualifications

• 1–3 years of account management or customer service in IT services.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities and organize details.
• Basic understanding of IT infrastructure and managed services.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Serve as the primary point of contact for an assigned portfolio of key and strategic client accounts.
• Build, grow, and strengthen long-term client relationships, ensuring exceptional service and retention.
• Conduct regular account reviews, roadmap sessions, and budgeting conversations with clients and stakeholders.
• Address client inquiries, escalations, and service needs with accuracy, urgency, and professionalism.
• Maintain detailed and up‑to‑date client documentation within the company CRM.
• Act as a mentor and resource for Junior Client Success Managers, supporting training, development, and best practices.
• Provide guidance on account management strategies, client communication, and internal processes.
• Assist Senior CSMs and the Director of Client Success with high‑priority initiatives, internal coordination, and special projects.
• Participate in prospecting calls to help qualify opportunities.
• Identify upsell, cross‑sell, and expansion opportunities within existing accounts.
• Assist with contract negotiations and manage renewals for assigned accounts.

Skills

Account management

Relationship building

Communication skills

Time management

IT infrastructure basics

Presentation skills

Problem solving

Team collaboration

Willingness to learn

Education

Bachelor’s degree

Job description

All Information Services, Inc. is seeking a proactive Client Success Manager to lead key accounts and mentor Junior CSMs from Oakbrook Terrace, IL.

The role supports Senior CSMs and the Director of Client Success, driving client satisfaction, retention, and growth, while also contributing to pre-sales activities and select prospecting efforts. The ideal candidate has 1–3 years of experience in account management or customer service within technology or IT services, strong communication and