Remote Area Service Manager – KY & Southern IN

Smart Start, Inc.; Louisville (KY); Remote; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health plan

401(k) plan with company match

Birthday & Anniversary bonus

Discounts

Disability insurance

Work-life balance

Job summary

Smart Start, Inc. is seeking an Area Service Manager to oversee field operations across Kentucky and Southern Indiana, coordinating service technicians and independent contractors to deliver high-quality service.

The role focuses on operational oversight, contractor development, and cross-functional support to ensure customer satisfaction. You will manage daily field activities, support inquiries, and stay current with 12V technology trends while maintaining safety and a positive work

Qualifications

• High School Diploma or equivalent.
• 3 years' experience as a Service Technician.
• Strong written and verbal communication skills.
• Possess excellent telephone skills.
• Detail oriented.

Responsibilities

• Management of field personnel and contract partners, to include but not limited to service technicians and independent contractors.
• Support and troubleshooting with field personnel inquiries.
• Continuous education into 12V technology and advancements.
• Fulfill daily operational duties of assigned area.
• Operate a clean, organized and hazard free work environment.
• Conducts quality assurance inspections of all facilities, at least once quarterly.
• Maintain a positive and caring atmosphere for customers and employees.
• Ability to think independently and work through service challenges consistently.
• Sells and trains new contractor facilities, maintaining and growing the service network.
• Support of internal departments and personnel, assisting at any opportunity presented.
• Timely submission of required reports and expenses.
• Directs, coordinates and participates in corporate initiatives to improve efficiency.
• Correspondence with management when challenges are presented.
• Maintain the integrity, confidentiality and security of pertinent information and records.
• Adherence to all state and federal rule, regulation and statute.
• Availability to take after-hours and weekend calls.
• Any other duty, as assigned

Skills

Communication

Telephone skills

Detail oriented

Education

High School Diploma or equivalent

Job description

Smart Start, Inc. is seeking an Area Service Manager to oversee field operations across Kentucky and Southern Indiana, coordinating service technicians and independent contractors to deliver high-quality service.

The role focuses on operational oversight, contractor development, and cross-functional support to ensure customer satisfaction. You will manage daily field activities, support inquiries, and stay current with 12V technology trends while maintaining safety and a positive work