Area Manager, Cincinnati

Don's Garage Doors; Cincinnati (OH); On-site; USD 85,000 - 120,000; Full time

Job summary

Don's Garage Doors is seeking an Area Manager to lead market development in the Cincinnati area. This on-site role requires coaching 20–40 field staff, overseeing budgets, fleet, and performance, and driving the company’s Vision and Mission across multiple locations.

Training may occur in Phoenix with travel to markets nationwide. You will recruit, onboard, and develop technicians and supervisors, while partnering with HR to ensure strong engagement and retention.

Qualifications

• Minimum of 5 years managerial experience
• Preferred knowledge of home service industry (HVAC, plumbing, electrical, etc)
• Multi-location leadership required
• Bachelor’s Degree in a related field preferred but not required
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Ability to interpret laws, guidelines, regulations, and policies
• Strong time management with ability to meet deadlines
• Analytical and problem-solving skills
• Proficient with Microsoft Office Suite and CRM systems (Service Titan)

Responsibilities

• Provide direct oversight to 20–40 field employees including branch managers and technicians
• Provide performance management through weekly 1:1s and coaching
• Recruiting and onboarding in collaboration with HR
• Develop apprentices into technicians and leaders
• Track expenses and purchasing, monitor budgets and P&L
• Manage fleet in coordination with Fleet team
• Attend home and trade shows and monitor online reviews
• Handle customer escalation and provide expert support for technicians
• Lead weekly meetings and daily calls with in-person and remote staff
• Work with People Operations to improve relationships and retention
• Schedule and supervise ride-alongs with technicians
• Verify weekly timecards and overtime approvals
• Inspect vehicles to minimize downtime
• Assist technicians in the field and perform audits at job sites
• Travel to various markets for audits and training
• Perform other duties as assigned

Skills

Leadership

People Management

Coaching

Customer Service

Recruiting

Travel

Training

Education

Bachelor’s degree

Tools

Service Titan

Job description

We are currently looking for high performer to join us! The Area Manager will be a key player in strategies and execution leading to the development of our market in Cincinnati, OH area.

This role is on-site, in Evandale (zip code 45241), opening in Spring of 2027

Training in Phoenix, December 2026

Expect extensive travel (Tampa FL January 2027, and other markets before opening of Cincinnati market)

Area Managers are responsible for the growth of the market, helping employees develop their skills, and carrying out the Vision and Mission while keeping in line with our core values. (Direct oversight and guidance to 30-60 field employees to include: branch manager, sales & service technicians, maintenance technicians, door installers and warehouse employees.)

You Should Apply If:

• You are a master of ownership. You see a problem, you solve the problem!
• You train and coach for performance like your life is depending on it
• You lead by example, leveraging company's vision and values
• You have a bias for actionand you make it happen every day
• You are self-motivated and combined with business acumen, all you do is win, win, win

You Shouldn’t Apply If:

• You prefer working where there is no one to talk to
• You think that management is "chill"
• Systems/software scare you

The Job:

• Provide direct oversight and guidance to up to 20-40 field employees to include: branch manager, service technicians, maintenance technicians, installers and warehouse employees
• Provides performance management guidance through weekly 1:1 and as needed (e.g., coaching, PIP's, career development, disciplinary actions, promotions, recognition etc)
• Responsible for recruiting, interviewing, on and offboarding employees in collaboration with Recruiting and HR teams
• Responsible for development of Apprentices into Graduating to be Technicians, Techs to Sr. Techs, Sr. Techs into Field Supervisors and beyond
• Responsible for batch/deposits, tracking expenses, and purchasing
• Track budgets and profit and loss statements
• Actively monitor and manage fleet in collaboration with Fleet team
• Attend home and trade shows
• Monitors review sites. E.g. Google, Yelp, Bing, etc. to address reviews in a timely manner
• Owns customer escalation management as well as providing expert help for technician calls
• Hosts weekly Thursday meetings and daily MOJO calls with employees in person and remotely
• Works closely with People Operations to improve work relationships, build morale, and increase productivity and retention
• Monitors video footage from fleet vehicles
• Manages Tech schedules and ensures apprentices are scheduled for ride alongs with other qualified technicians
• Verify Employee timecards every week to ensure approved overtime and payroll accuracy
• Continually monitor and inspect vehicles to ensure effective and efficient performance to minimize downtime
• Assist technicians in the field and participate in operational ride alongs as needed
• Traveling to job sites for unannounced audit of quality of work
• All other job duties as assigned.

Basic Requirements:

• Minimum of 5 years managerial experience supporting and training a team
• Preferred prior knowledge of the home service industry (HVAC, plumbing, electrical, roofing, etc)
• Multi location leadership is required
• Bachelor’s Degree in a related field is preferred but not required
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite or related software
• Proficient with CRM system (Service Titan)

Physical Requirements:

• Prolonged periods of standing and working on a computer
• Ability to travel to our Training Academy in Phoenix for a duration of 4 weeks (Expenses paid.)
• Must be able to lift up to 50 pounds at times

#INDDONS