Area Manager, Cincinnati

Don's Garage Doors; Ohio; On-site; USD 80,000 - 90,000; Full time

Job summary

Don's Garage Doors seeks an Area Manager to drive market development in Cincinnati, OH, with on-site leadership in Evandale and training in Phoenix. The role involves guiding 20-40 field staff, recruiting and coaching, and ensuring execution of company vision across multiple locations while traveling to upcoming markets.

The candidate should bring at least 5 years of managerial experience, strong customer service and organizational skills, and familiarity with home services.

Qualifications

• Minimum of 5 years managerial experience
• Preferred knowledge of home service industries (HVAC, plumbing, electrical, roofing)
• Multi-location leadership is required
• Bachelor's Degree in a related field is preferred but not required
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Ability to interpret relevant laws, guidelines, regulations, and policies
• Strong time management and deadline-driven work
• Analytical and problem-solving skills
• Proficient with Microsoft Office Suite or related software
• Proficient with CRM system (Service Titan)

Responsibilities

• Provide direct oversight and guidance to up to 20-40 field employees including branch managers and technicians
• Provide performance management through weekly 1:1 meetings and ad hoc coaching
• Recruit, interview, and onboard/offboard employees with HR collaboration
• Develop apprentices into technicians and technicians into senior roles
• Track budgets, expenses, and purchasing; monitor fleet and expenses
• Attend home and trade shows and manage reviews on platforms like Google/Yelp/Bing
• Oversee customer escalation management and on-call technician support
• Lead weekly meetings and daily MOJO calls with remote and in-person staff
• Collaborate with People Operations to improve morale, productivity and retention
• Travel to job sites for quality audits and participate in field ride-alongs
• Verify weekly timecards and ensure overtime/payroll accuracy
• Ensure vehicles and equipment are maintained to minimize downtime

Skills

Managerial experience

Coaching

Team leadership

Customer service

Time management

Education

Bachelor's degree (related field)

Tools

Service Titan CRM

Job description

We are currently looking for high performer to join us! The Area Manager will be a key player in strategies and execution leading to the development of our market in Cincinnati, OH area.

This role is on-site, in Evandale (zip code 45241), opening in Spring of 2027

Training in Phoenix, December 2026

Expect extensive travel (Tampa FL January 2027, and other markets before opening of Cincinnati market)

Area Managers

Area Managers are responsible for the growth of the market, helping employees develop their skills, and carrying out the Vision and Mission while keeping in line with our core values. (Direct oversight and guidance to 30-60 field employees to include: branch manager, sales & service technicians, maintenance technicians, door installers and warehouse employees.)

You Should Apply If:

• You are a master of ownership. You see a problem, you solve the problem!
• You train and coach for performance like your life is depending on it
• You lead by example, leveraging company's vision and values
• You have a bias for action and you make it happen every day
• You are self-motivated and combined with business acumen, all you do is win, win, win

You Shouldn’t Apply If:

• You prefer working where there is no one to talk to
• You think that management is "chill"
• Systems/software scare you

The Job:

• Provide direct oversight and guidance to up to 20-40 field employees to include: branch manager, service technicians, maintenance technicians, installers and warehouse employees
• Provides performance management guidance through weekly 1:1 and as needed (e.g., coaching, PIP's, career development, disciplinary actions, promotions, recognition etc)
• Responsible for recruiting, interviewing, on and offboarding employees in collaboration with Recruiting and HR teams
• Responsible for development of Apprentices into Graduating to be Technicians, Techs to Sr. Techs, Sr. Techs into Field Supervisors and beyond
• Responsible for batch/deposits, tracking expenses, and purchasing
• Track budgets and profit and loss statements
• Actively monitor and manage fleet in collaboration with Fleet team
• Attend home and trade shows
• Monitors review sites. E.g. Google, Yelp, Bing, etc. to address reviews in a timely manner
• Owns customer escalation management as well as providing expert help for technician calls
• Hosts weekly Thursday meetings and daily MOJO calls with employees in person and remotely
• Works closely with People Operations to improve work relationships, build morale, and increase productivity and retention
• Monitors video footage from fleet vehicles
• Manages Tech schedules and ensures apprentices are scheduled for ride alongs with other qualified technicians
• Verify Employee timecards every week to ensure approved overtime and payroll accuracy
• Continually monitor and inspect vehicles to ensure effective and efficient performance to minimize downtime
• Assist technicians in the field and participate in operational ride alongs as needed
• Traveling to job sites for unannounced audit of quality of work
• All other job duties as assigned.

Basic Requirements:

• Minimum of 5 years managerial experience supporting and training a team
• Preferred prior knowledge of the home service industry (HVAC, plumbing, electrical, roofing, etc)
• Multi location leadership is required
• Bachelor's Degree in a related field is preferred but not required
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite or related software
• Proficient with CRM system (Service Titan)

Physical Requirements:

• Prolonged periods of standing and working on a computer
• Ability to travel to our Training Academy in Phoenix for a duration of 4 weeks (Expenses paid.)
• Must be able to lift up to 50 pounds at times

#INDDONS

Compensation Range: $80K - $90K