Remote Architect, AI-Powered CX & Product Delivery

Lever, Inc.; Austin (TX); On-site; USD 125,000 - 170,000; Full time

Benefits offered by this job

Annual incentive program

Remote-friendly environment

Job summary

TTEC Digital, part of TTEC Holdings, is seeking an Architect of Product Development in Austin to lead engineers and oversee AI-powered CX solutions across the portfolio. You will guide solution design, coordinate complex deployments, and drive cross-team initiatives with Product Management, Architecture, QA, DevOps, and Professional Services.

The ideal candidate has extensive leadership experience, strong communication, and expertise in Google AI technologies, GCP, and cloud-native

Qualifications

• 8+ years of experience in software engineering, solution architecture, technical leadership, or product development.
• Experience delivering complex software implementations across multiple teams and stakeholders.
• Experience with Google AI technologies or AI-powered CX solutions.

Responsibilities

• Lead, mentor, and develop engineers and technical leads, fostering accountability, growth, and technical excellence.
• Drive delivery of product initiatives, platform enhancements, and customer deployments of TTEC Digital products.
• Coordinate execution across Engineering, QA, DevOps, Product Management, Architecture, and Professional Services teams.
• Develop solution designs, architecture diagrams, and implementation approaches using tools such as Lucidchart, Visio, or similar platforms.
• Lead technical design reviews, implementation planning activities, and delivery readiness efforts.
• Identify and manage technical risks, dependencies, and implementation challenges.
• Research and evaluate emerging AI, customer experience, and contact center technologies.
• Assess integration opportunities across AI platforms and CCaaS solutions to support product innovation and customer needs.

Skills

Leadership

Communication

Stakeholder management

Mentoring

Tools

GCP

Kubernetes

APIs

Cloud-native architectures

Job description

TTEC Digital, part of TTEC Holdings, is seeking an Architect of Product Development in Austin to lead engineers and oversee AI-powered CX solutions across the portfolio. You will guide solution design, coordinate complex deployments, and drive cross-team initiatives with Product Management, Architecture, QA, DevOps, and Professional Services.

The ideal candidate has extensive leadership experience, strong communication, and expertise in Google AI technologies, GCP, and cloud-native