Remote Architect, AI-Driven Product Development Leader

Ttecdigital

Austin (TX)

On-site

USD 180,000 - 230,000

Full time

11 days ago

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Benefits offered by this job

Medical, dental, vision

Paid time off (PTO) and wellness time

Tax-advantaged health care accounts

Annual incentive program

Job summary

TTEC Digital is seeking an Architect of Product Development in Austin to lead AI-powered CX solutions across our proprietary product portfolio. You will guide solution design, coordinate complex deployments, and ensure architectural excellence and operational readiness.

You will mentor engineers and technical leads, collaborate with Product Management, QA, DevOps, and Professional Services, and evaluate emerging AI technologies to drive innovation across multi-cloud platforms and CCaaS

Qualifications

8+ years of experience in software engineering, solution architecture, technical leadership, or product development.
Prior experience managing engineers, technical leads, or software development teams.
Proven experience delivering complex software implementations across multiple teams and stakeholders.
Experience with Google AI technologies, conversational AI, virtual agents, Agent Assist, or AI-powered customer experience solutions.

Responsibilities

Lead, mentor, and develop engineers and technical leads, fostering accountability, growth, and technical excellence.
Drive delivery of product initiatives, platform enhancements, and customer deployments of TTEC Digital products.
Coordinate execution across Engineering, QA, DevOps, Product Management, Architecture, and Professional Services teams.
Develop solution designs, architecture diagrams, and implementation approaches using tools such as Lucidchart, Visio, or similar platforms.
Lead technical design reviews, implementation planning activities, and delivery readiness efforts.
Identify and manage technical risks, dependencies, and implementation challenges.
Research and evaluate emerging AI, customer experience, and contact center technologies.
Assess integration opportunities across AI platforms and CCaaS solutions to support product innovation and customer needs.