Remote AR Follow-Up Specialist – Patient Accounts

Guidehouse; Oregon; Hybrid; USD 31,000 - 51,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Paid Holidays

Tuition Reimbursement

Job summary

Guidehouse is seeking a remote Patient Account Representative to join our team. You will resolve unpaid accounts, perform claim edits, billing, follow up, and processing of payments and adjustments to meet client AR goals.

The role is fully remote with inbound and outbound calls, requiring knowledge of claims follow-ups, payer portals, and EMR/EHR systems. Prior experience in healthcare customer service is preferred.

Qualifications

• High School Diploma or GED or 3+ years of relevant equivalent experience in lieu of diploma / GED.
• 1-3+ years working within revenue cycle, health insurance, or healthcare customer service.
• Working knowledge of medical insurance claims follow-ups, payer portals, and clearinghouses.
• Working experience with an EHR and EMR systems.

Responsibilities

• Analyze and resolve denied and underpaid claims.
• Handle incoming and outbound calls from clients.
• Follow up on accounts to meet cash and AR goals.
• Maintain confidentiality of system and payer website access.
• Communicate with third party payers to obtain status and payment.
• Stay current with billing regulations and contract terms.

Education

High School Diploma or GED

Job description

Guidehouse is seeking a remote Patient Account Representative to join our team. You will resolve unpaid accounts, perform claim edits, billing, follow up, and processing of payments and adjustments to meet client AR goals.

The role is fully remote with inbound and outbound calls, requiring knowledge of claims follow-ups, payer portals, and EMR/EHR systems. Prior experience in healthcare customer service is preferred.