Remote AR & Collections Specialist

GCG; City of Albany (NY); Remote; USD 41,000 - 48,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

PTO and holidays

Parental leave

Disability insurance

Telehealth

Dental and vision coverage

Job summary

GCG Connectivity & Power Solutions is seeking an Accounts Receivable & Credit Specialist to strengthen our Accounting & Finance team. You will manage customer accounts, drive timely collections, and resolve payment issues in a fast-paced setting.

The role offers remote work aligned to Eastern Time business hours, with responsibilities spanning collections, billing inquiries, and collaboration with Sales and leadership to resolve past-due accounts. Strong attention to detail is essential.

Qualifications

• Minimum of 2 years of accounts receivable and collections experience.
• Associate degree in Accounting or related field preferred.
• Strong attention to detail with the ability to manage multiple priorities.
• Solid customer service and communication skills, including professional collections conversations.
• Ability to collaborate effectively with sales and internal partners.
• Working knowledge of accounting and ERP/manufacturing systems.
• Proficiency with basic financial calculations, including percentages, ratios, and reconciliations.
• Comfortable working independently while contributing positively to a team environment.

Responsibilities

• Manage a portfolio of customer accounts, focusing on timely collections and delinquency reduction (DSO).
• Conduct collection calls and written correspondence in a goal-oriented, high-volume environment.
• Provide responsive customer service related to billing inquiries, short payments, disputes, and account discrepancies.
• Monitor and maintain assigned accounts, including adjustments, reconciliations, and small balance write-offs.
• Partner closely with Sales and, when needed, senior leadership to accelerate the resolution of past-due accounts.
• Maintain accurate and up-to-date account postings for checks, ACH, wire, and credit card payments.
• Research and resolve unapplied cash and payment discrepancies.
• Process debit and credit memos as needed to ensure accurate account balances.
• Retrieve and process mail from the company PO Box and complete manual bank deposits as required.
• Manually process credit card payments through third-party systems when necessary.
• Manage customer billing and payment activity within customer portals.
• Document account activity clearly and consistently to support internal reporting and collaboration.

Skills

Accounts receivable

Collections

Customer service

ERP systems

Accounting basics

Attention to detail

Communication

Multitasking

Education

Associate degree in Accounting

Job description

GCG Connectivity & Power Solutions is seeking an Accounts Receivable & Credit Specialist to strengthen our Accounting & Finance team. You will manage customer accounts, drive timely collections, and resolve payment issues in a fast-paced setting.

The role offers remote work aligned to Eastern Time business hours, with responsibilities spanning collections, billing inquiries, and collaboration with Sales and leadership to resolve past-due accounts. Strong attention to detail is essential.