Remote Apprentice Business Analyst - Operations & Data

Gratia; Puerto Rico; Remote; USD 34,000 - 55,000; Part time

Benefits offered by this job

Freelance long-term contract

Experience-based rates

Job summary

Gratia is a remote-first, apprenticeship-based platform that connects independent professionals with leading organizations. This entry-level operations role offers hands-on experience in data review, documentation, and stakeholder communication while you learn business analysis and day-to-day operations from the ground up.

You will review documents, update data, and talk to customers and internal teams, with a flexible daily overlap with US business hours.

Qualifications

• BS degree or equivalent practical experience.
• Up to 2 years of experience in operations, administration, data entry, or call center.
• High attention to detail and the discipline to follow multi-step processes accurately without cutting corners.
• Strong problem-solving instincts with a clear understanding of when to investigate an issue and when to elevate it.

Responsibilities

• Process documentation, claims, and data reports strictly following standard operating procedures.
• Identify and flag anomalies, missing information, or process breaks to senior team members before they become bigger issues.
• Communicate directly with customers and internal stakeholders to resolve escalations and answer questions clearly.
• Maintain and update tracking spreadsheets or internal systems to ensure accurate daily reporting.
• Manage conflicting priorities and deadlines, communicating trade-offs to your team when urgent requests arrive.

Skills

Bilingual English/Spanish

Attention to detail

Communication

Problem-solving

Stakeholder communication

Education

BS degree or equivalent

Job description

Gratia is a remote-first, apprenticeship-based platform that connects independent professionals with leading organizations. This entry-level operations role offers hands-on experience in data review, documentation, and stakeholder communication while you learn business analysis and day-to-day operations from the ground up.

You will review documents, update data, and talk to customers and internal teams, with a flexible daily overlap with US business hours.