Remote Appointment Scheduler & Patient Intake Specialist

ENT Specialty Partners; Irving (TX); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

ENT Specialty Partners is seeking an Appointment Scheduler to handle a high volume of inbound and outbound calls, ensuring accurate patient scheduling and assisting with initial patient registration. The role emphasizes courteous service and efficient interactions with patients, staff, and providers.

Responsibilities include routing calls, maintaining professional communication, and supporting dynamic clinic needs while adapting to changing requirements in a medical setting.

Qualifications

• High School Diploma or equivalent required.
• Proficiency in electronic health record systems; experience with eClinicalWorks or similar platform preferred.
• Strong understanding of medical terminology. Patient care focused; ENT knowledge is a plus.
• Excellent verbal and written communication skills, with the ability to interact effectively with patients and staff.
• Strong organizational and multitasking skills, with attention to detail and the capacity to manage competing priorities.

Responsibilities

• Manage large volumes of inbound and outbound calls while always identifying self and clinic name.
• Assist patients and other callers by providing direct support or routing calls to the appropriate party.
• Complete initial registration of new patients in accordance with established policies and procedures.
• Maintain professionalism and efficiency in all interactions with patients, staff, and providers.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Tools

Electronic Health Record (EHR) systems

eClinicalWorks or similar platform

Job description

ENT Specialty Partners is seeking an Appointment Scheduler to handle a high volume of inbound and outbound calls, ensuring accurate patient scheduling and assisting with initial patient registration. The role emphasizes courteous service and efficient interactions with patients, staff, and providers.

Responsibilities include routing calls, maintaining professional communication, and supporting dynamic clinic needs while adapting to changing requirements in a medical setting.